Order Desk and Custom Service Representative

Order Desk and Custom Service Representative

Vancouver, BC Job ID 202040

Company Description

Sustainable building comfort is a multi-billion dollar industry in North America, and our client is an industry leader in the manufacture and sales of innovative heat pump technology offering heating, cooling and ventilation solutions. This world class, respected, renowned and established solutions service provider is looking to offer you the opportunity to be part of their great team

Compensation

As the Order Desk and Customer Service Representative you are depended upon to perform a complementary mix of functions. In so doing, you will provide exemplary customer service support to both internal and external clients. Your communication skills will set you apart, serving you to expertly communicate with clients regarding the status of their order(s), product availability and pricing. Your keen judgement, both proactive and reactive, will be your ally as you work to ensure an “above and beyond” standard of service. All of this in the spirit of achieving and maintaining the highest levels of customer satisfaction.

Experience

• Minimum of 3-5 years of experience working in a similar role, preferably within the HVAC industry.
• Intermediate Microsoft Excel skills required and previous experience working with computerized order entry (ERP) system. Experience working with Sage is a definite asset.

Qualifications

• Strong organizational capabilities with solid interpersonal, written communications and analytical skills.
• Demonstrated excellence in organization and time management skills with ability to multi-task in a fast paced environment.
• Team oriented, self-motivated and goal-oriented focus with eager willingness to learn.
• Bilingual English/French is a definite asset.

Education

College diploma, university degree, or equivalent work experience