Custom Manufacturing – Vice-president Operations – Toronto

Our client is a Canadian manufacturer, designer and installer of custom products for commercial interior applications. The firm is an emerging leader in its field with customers across North America. The firm is growing quickly and highly regarded in its industry.

Our client’s success has been built on innovation, aesthetics, long-lasting durability, uncompromising service excellence, flexibility, value, and passion for its customers’ success. A loyal, committed and entrepreneurial team makes this all possible.

Long privately owned and managed, several years ago our client chose to accelerate its growth by welcoming new owners. The results have been success on every front. As the firm now executes on its aggressive growth plans it is creating a new position, that of Vice-President Operations, that will have the specific responsibility of ensuring that the project management, operations and installations organizations execute and scale to meet that growth.

Scope of Position

Reporting to the company’s CEO, the VP Operations will be responsible for all matters relating to the company’s projects and production processes from the ordering of goods and raw materials through to efficient assembly, installation and quality of manufactured solutions to keep pace with market demand and delight customers.

In achieving this, the VP Operations will evaluate all existing systems, processes and metrics with a view to recommending and then implementing continuous improvement mechanisms and disciplines which will minimize costs and waste while maximizing scheduling, production and quality outputs.

No less important, the VP Operations will achieve these results by cultivating positive relationships across the organization while nurturing a culture of excellence.

This is an outstanding opportunity that features :

• Strong industry and market growth
• A chance to make a real difference
• An opportunity to build an outstanding Canadian company

Functional Tasks

Key Performance Indicators

In light of the identified responsibilities, the following are specific deliverables that the position is designed to achieve.

Competency Profile

The following competencies listed below define the role of Vice-President Operations at our client :

Results Orientation

Focuses strongly on achieving agreed upon outcomes and ensures that key objectives are met. Conveys a sense of urgency and drives issues to closure, utilizing an innate sense of resourcefulness. Aims to improve upon past performance. Establishes aggressive personal targets and strives to achieve them. Stays ahead of the noise and sets the tone and agenda daily to drive the management team and employees towards the company’s goals.

Planning & Objective Setting

Systematic in approach to work. Produces action plans in which objectives are defined and steps for achieving them are clearly specified. Plans by breaking down large task into subtasks. Develops plans that anticipate obstacles. Is realistic about time-scales and builds in appropriate checkpoints, milestones and controls in order to ensure that desired results are realized.

People Management

Establishes and communicates clear priorities and sense of direction. Clarifies roles and responsibilities. Adapts management style to achieve optimum results.

Customer / Client Orientation

Strives to provide customers / clients with personalized and efficient service. Anticipates customers’ / clients’ needs. Quickly follows up on customer / client contacts and complaints. Monitors and acts on measures of customer / client satisfaction.

Strategic Approach

Develops a strategic plan to realize the vision. Revises strategy in light of changing circumstances. Takes a long-term view of organizational success. Works to clarify long term organizational goals. Able to stand back from immediate problems in order to focus on more far reaching ideas.

Information Seeking

Consults widely for business or technical advice, probes for facts and obtains information from a wide variety of sources. Differentiates the critical from the irrelevant or trivial. Curious and open-minded while focused on key goals and objectives.

Industry & Market Awareness

Seeks to anticipate and respond to industry and market changes / challenges by understanding key characteristics, issues and the factors driving them. Aware of competitor’s products, services and position.

Commercial Acumen

Applies appropriate commercial and financial principles; Understands situations in terms of costs, profits, added-value and return on investment; Imagines future possibilities. Thinks broadly and investigates a wide-range of alternatives in developing a vision for the future. Selects the most promising vision from a range of alternatives and communicates this vision to others.

Aligned Core Values

Operates, leads and evaluates people, opportunities and challenges based on the company’s core values.

Preferred Experience / Education

The following indicates specific industry, academic and functional experience / qualifications that are important to the successful achievement of the identified responsibilities and performance deliverables.

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