guest service agentPrestige Mountain Resort Rossland • Rossland, Regional District of Kootenay Boundary, CA
guest service agent
Prestige Mountain Resort Rossland • Rossland, Regional District of Kootenay Boundary, CA
4 days ago
Job type
- Full-time
Job descriptionInvestigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests\' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients / guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service Attention to detail Fast-paced environment Standing for extended periods Work under pressure Client focus Dependability Excellent oral communication Organized Reliability Team player Resourcefulness Health care plan
Overview
Languages : English
Education
- Secondary (high) school graduation certificate
Experience
Will train
On site. Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Additional information
Work conditions and physical capabilities
Personal suitability
Benefits
Health benefits
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Guest service agent • Rossland, Regional District of Kootenay Boundary, CA
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