Customer Service Representative

We are seeking a Customer Service Representative based in our Milton office to join the Customer Service team. This is a contract position ending in December 2026.

This is a fully on-site role in our Milton ON head office. Working hours for this role are 8 : 30am - 5pm or 9 : 30am to 6pm Monday through Friday.

Ready to help build a better future for generations to come

In an ever-changing fast paced world we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

Your future team :

You will become part of the Customer Service Team reporting to Customer Service Manager. The team currently has 10 customer service representatives

What you will be doing :

Our Customer Service Representatives work within our Supply Chain organization and are on the frontline of our business. Along with our exceptional sales team no one knows our customers better than us. Each day brings on new challenges and opportunities but a typical day may entail :

Processing a high volume of customer orders and inquiries in a timely courteous and professional manner

Recording processing and responding to all customer requests and concerns

Running daily and weekly reports to track accurate execution of customer orders

Liaising with several members of supply chain to see each order from submission to delivery

And above all take pride in relationship building to set our customers and ROCKWOOL up for continued success

What you bring :

You have a rock -solid customer service background!

1-3 years experience managing high volume of orders.

Prior SAP experience is a plus!

Excel is a plus.

Post secondary degree

Computer software - MS Office products

We know youre smart because youre thinking about joining us at ROCKWOOL but well be an even better fit for each other if multi-tasking autonomy and time-management are high up on your skills list.

What we offer :

Competitive Pay & Benefits from Day 1 : Comprehensive medical dental massage therapy and vision plans.

Retirement Pension Matching Program

Paid Time Off : Generous PTO paid holidays and top up plans for maternity and paternity leave.

Educational Assistance & Career Growth : Invest in your future.

Wellness Perks : Fitness reimbursement and EAP access.

Safety First : Company-provided PPE and programs to keep you protected

Who we are :

Founded in 1937 in Denmark ROCKWOOL transforms volcanic rock into sustainable innovative products that improve lives and communities. With over 12000 employees across 51 manufacturing facilities in 40 countries we share one common mission : to release the natural power of stone to enrich modern living. Sustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Work Environment & Conditions :

Our offices are designed to inspire collaboration creativity and meaningful social interactions. empowering employees to achieve balance and bring their best selves to work. ROCKWOOL is deeply committed to giving back to our communities. Through global philanthropic initiatives community involvement and sustainability efforts we strive to create a positive impact in the communities we serve.

Our Culture and Commitment :

We are dedicated to fostering an inclusive workplace where everyone feels valued respected and heard. With employees representing 79 nationalities we champion diversity provide equal opportunities and actively combat all forms of discrimination. At ROCKWOOL youll find a welcoming team environment built on what we proudly call The ROCKWOOL Way . This cultural foundation reflects our core values : ambition responsibility integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications without regard to racecolor national origin religion gender age marital status disability veteran status sexual orientation gender identity or any other characteristic protected by law.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1