Customer Service Representative

Customer Engagement
• Utilize our CRM system (Service Assistant) to log calls, update customer accounts, and maintain accurate records.
• Contact customers to notify them of upcoming services, process data entry, and link relevant documents to customer profiles.
• Manage inbound and outbound emails, calls, and text messages professionally and efficiently.
• Communicate effectively with customers via phone, email, and text (Captivated) to address inquiries and concerns.
• Identify customer needs, build strong relationships, and provide tailored solutions.
• Ensure prompt follow-up to customer queries and voicemails to enhance customer experience.
• Train new team members on key systems such as HubSpot, Captivated, Shopify, and RingCentral.
________________________________________
Sales & Lead Management
• Handle new lead prospects using HubSpot, including property measurements and follow-ups through multiple channels.
• Convert leads into sales by engaging with both potential and existing customers via phone, email, and text.
• Recommend additional NutriBuzz services that align with customer needs to drive sales growth.
• Support the team in achieving monthly and annual sales targets through proactive engagement.
________________________________________
Company Culture & Core Values
At NutriBuzz, our team members embody our core values of excellence, innovation, and collaboration. We expect all employees to:
• Foster a customer-first mindset by delivering outstanding service with professionalism and care.
• Work collaboratively in a team-oriented, positive environment that values respect and empowerment.
• Adapt to diverse customer inquiries with flexibility, empathy, and problem-solving skills.
• Stay motivated and goal-driven, consistently striving to exceed expectations.
• Demonstrate strong organizational skills, effectively prioritizing tasks in a fast-paced setting.
• Accept feedback constructively, actively listening and implementing improvements.
• Maintain punctuality and reliability, taking full accountability for assigned responsibilities.
• Uphold NutriBuzz's policies, guidelines, and ethical standards in every customer interaction.

Nutri-Buzz Canada Inc. is an equal opportunity employer committed to providing an inclusive and accessible workplace. Accommodations are available upon request for candidates and employees throughout the recruitment and employment process.