Product Master – Telemetry and Proximity Detection systems

Sandvik Mining is seeking a
Product Master – Telemetry and Proximity Detection Systems
Location Montreal, QC

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Product Master – Telemetry and Proximity Detection Systems. In this role, you will serve as a subject matter expert and the division’s primary technical contact, bridging two-way communication between the Sales Area and the EQ Product Line/factory. You will ensure frontline readiness for new technologies and product introductions (parts, resources, training), proactively plan operational readiness, and support Newtrax Global Support across the following technologies:
Mining Equipment Telemetry (MET): including datalogger configuration, and parameter discovery.
Advanced Proximity Detection System (APDS) and Collision Avoidance System (CAS): including installation procedures, configurations, and Site Acceptance Tests (SATs).

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing:

• Act as the Subject Matter Expert for MET, APDS, and CAS solutions, serving as the technical contact between the Sales Areas and Product Line/factory.
• Provide 2nd-line technical support, including structured root cause analysis and troubleshooting.
• Collect and document technical feedback from the Sales Areas, maintaining inputs in the technical database to drive continuous improvement.
• Make data-driven recommendations to improve customer outcomes and internal processes.
• Perform on-site and remote adjustments/configuration of systems on customer equipment.
• Work proactively to develop new solutions that prevent recurring issues.
• Provide application advice to Sales upon request and support review of operating cost proposals.
• Take technical and application ownership of market releases for new products/versions and manage ramp-down of legacy products.
• Conduct and/or support product launches, testing, commissioning, and SATs.
• Ensure frontline operational readiness (parts, resources, training) for new technologies and product introductions; maintain and execute an operational readiness plan.
• Support large project readiness activities in collaboration with cross-functional teams.
• Contribute technical inputs during the New Product Development (NPD) process.
• Provide aftermarket support to Automation and Equipment divisions and Sales Areas.
• Prepare and execute all activities in line with Sandvik Environmental Health and Safety rules, regulations, procedures, instructions, and guidelines; promote safety awareness and address anomalies.
• Coach, mentor, and train (including knowledge transfer between factory and Sales Areas).
• Collaborate closely with Automation and Parts & Services divisions and take technical responsibility for training interventions in the relevant Sales Areas.

What you will bring along:

• Relevant technical education and practical experience in mining equipment telemetry, industrial automation, electronics, mechatronics, or a related field (or equivalent hands-on experience).
• Demonstrated expertise with installation, configuration, commissioning, and SATs for MET dataloggers, APDS, and CAS solutions.
• Strong 2nd-line troubleshooting capability and root cause analysis skills, including interpretation of telemetry/diagnostic data and system parameters.
• Experience collaborating with Product Line Managers, factories, and Sales Areas; ability to translate field feedback into actionable improvements.
• Competence in producing technical documentation, training materials, and maintaining databases/records.
• Familiarity with industrial communications and networks (e.g., CANbus, Ethernet), sensors/actuators, and embedded/edge configuration tools.
• Proven ability to coach and deliver training to frontline teams.
• Strong communication skills, customer focus, and a proactive, solution-oriented mindset.
• Ability to work in customer environments (including mining sites) and manage priorities in a fast-paced setting.
• Bilingualism (English/French) is an asset.

Environmental Health and Safety:

• Adhere to Sandvik’s Environmental, Health & Safety (SHEQ) policies and procedures.
• Attend related training sessions and wear all mandatory PPE as needed when visiting Sandvik and customer facilities.

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry-leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.