Director, Transformation Delivery – Group Benefits Operations

As the Director of Transformation Delivery, you will lead a high‑performing team of Business Analysts to drive the successful execution of strategic transformation initiatives across Group Benefits Operations and the Canada Segment. You’ll support the end‑to‑end delivery of key features and enablers—from assessing business problems and gathering requirements to overseeing test strategy, user acceptance testing (UAT), business readiness, and reporting.

You’ll collaborate closely with the Lead Product Owner, Product Owners, Engineering Managers, Operations, Product, Operational Risk, Process Optimization, and Change Management teams. Your strategic foresight, analytical rigor, and leadership will be instrumental in optimizing IT delivery, enhancing operational efficiency, and elevating customer experience.

Position Responsibilities

Transformation Delivery Leadership, in partnership with Lead Product Owner

• Lead cross‑functional delivery of large‑scale transformation initiatives spanning Operations, IT, Product, and Finance.
• Partner with Product Owners and Project Managers to develop and manage integrated project plans, milestones, and dependencies.

Business Readiness & Change Enablement

Team Leadership & Development

Data Analysis & Insights

Required Qualifications

Preferred Qualifications

When you join our team

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https : / / www.manulife.com / en / about / our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$131,710.00 CAD - $181,710.00 CAD.

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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