Technology Support Specialist

Job Description

Job Description

Salary :

Technology Support Specialist

About Corporate Networks :

A Fort McMurray, Alberta based company that provides end-to-end information technology solutions to K-12, SMB and the enterprise sector. Since 1985, we have built our company on the culture and its core values with the purpose of adding value to the lives of our staff and clients. Corporate Networks strives to build long-term partnerships, not just transactional relationships with the people and companies we work with. Along with providing Managed Services and Surric Cloud solutions for clients IT needs, we build our partnerships by first understanding the clients business needs to design, deploy and support technology infrastructure.

General Description & Primary Role

As a Technical Support Specialist with Corporate Networks, you will be providing comprehensive end to end IT Services to our technology partners. This position has a great opportunity for individuals that want to grow with the company. Your success will be dependent on your willingness to learn, take on new challenges and to be an innovative problem solver. As a Technical Support Specialist, you will be responsible for all aspects of technology implementation, maintenance and support as required. Along with having exceptional communication and interpersonal skills, this position requires strong analytical, troubleshooting and problem-solving skills with ability to work independently and team collaboration.

Corporate Networks has offices in Fort McMurray and Edmonton, applicants must be able to work at once of these locations.

Responsibilities by Function

Customer Service

• Present the company in a way that represents the companys purpose, core values and culture
• Working with clients to ensure their technical issues are resolved and business needs are met
• User experience and managing expectation through empathy and professional communication for great customer service is the prime directive

Technical Support

Research and Development

Knowledge and Skill Requirements :

Education and Experience Requirements :

General :

Primary :

Secondary :

Compensation and Benefits :

Please note that Corporate Networks is primarily located in Fort McMurray, preference will be given to local applicants available to work in Fort McMurray or Edmonton.