Service Management Analyst

Service Management Analyst at Meridian Credit Union

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

The role

Assist with the efficient and effective delivery of the Service Management Program at Meridian. Overall this role will be integral with the enhancement and maintenance of the Service Management Program on a daily basis, assisting with project initiatives to enhance Meridian’s delivery of IT services and support to the organization. Key focus on the development and maintenance of the Service Management tool set, process and reporting activities.

What You’ll Do

Decision-Making

• Act as Change Manager within the Change Management process, which includes the solicitation of approvals, Change closure, PIRs and associated documentation.
• Assist with the governance of the Incident, Problem Management, Request Fulfillment processes and Availability tracking.
• Where appropriate, utilize AI functionality to create efficiencies within processes and workflow functionality.

Service

Collaboration

Communications

Lead training sessions and materials for various Service Management processes and functions.

Impact

What You Bring

Salary Range

CAD $52,000 – $78,000 annually. Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location

Toronto Corporate Office with the ability to travel to our St. Catharines office as needed. This is a hybrid work opportunity. Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of one day per week in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.

What’s in it for you?

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring :

Who we are

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Qualified Applicants

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Banking

Thank you for your interest in Meridian Credit Union.

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