Client Care Representative - Animal Care Centre of Strathmore

Client Care Representative

Location : Strathmore, Alberta

Employment Type : Full Time

Our mixed animal hospital is seeking a friendly, organized, and experienced Client Care Representative to join our team. As a CCR, you will play an important role in ensuring the smooth operation of our busy hospital and providing excellent service to our clients and their furry, hooved, and wagging companions.

The ideal candidate for this position will have prior experience in a veterinary hospital or clinic setting, excellent communication skills, and a passion for helping animals. Our hospital serves both small and large animals, so experience with both is preferred but not required.

Responsibilities :

Greet and check-in clients and their pets in a friendly and professional manner

Answer phone calls and respond to emails, providing excellent customer service

Schedule appointments and procedures, ensuring efficient use of hospital resources

Maintain patient records and ensure accurate data entry

Assist with general administrative duties, including filing, data entry, and inventory management

Assist with patient care and treatment when necessary

Ensure the hospital is clean and organized

Qualifications :

Prior experience in a veterinary hospital or clinic setting

Excellent communication and customer service skills

Strong organizational and multitasking abilities

Proficient in computer and data entry skills

Ability to work well under pressure in a fast-paced environment

Ability to work independently as well as part of a team

Passion for helping animals and their owners

Flexibility to work weekends and some holidays as needed

What we can off you!

A caring culture of Wellness and Appreciation !

Competitive wages and benefits!

Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada!

Wellness days, sick days, and vacation time

Annual uniform allowance

Exceptional career development : there is room to grow here!

Referral Bonus Rewards

E-tools to assist with meditation, better sleep, exercise, and focus

Virtual health care (telemedicine) offering quick access to quality care

Opportunities to give back in your community through VCA initiatives

Generous personal pet care discounts

And extra perks like shopping discounts and cool wellness apps!

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