Job Description
Level 5
Job Description
Years of experience : Min 8 years
12-year experience in MS Dynamics 365 CRM Customer Engagement with knowledge in Banking and Financial Services domain
Good understanding on capabilities of D365 Sales, Service, Dataverse, and Power apps
Experience in requirement gathering, analysis, and in conducting workshops to drive requirements design by engaging Business Technical stakeholders
Facilitating the review and approval of requirements from all stakeholders
Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage.
Experience in MS CRM & 3rd party Integration using Middleware Tools (Mulesoft) / API’s(REST, ODATA Web API’s) / SSIS packages.
Experience in data migration data analysis, data mappings, data harmonization using OOB and third party tools, preferable experience in Azure Data Factory.
Experience in data migration and translation using middleware and Dynamics 365 CRM out of the box data import process
Experience in data analysis and validation with CRM dynamics configuration rules
Exposure in Workflows Plugins Form Customization and CRM Administration
Writing user stories conducting grooming sessions and story walkthroughs
Giving demo to the Product Owner and other stakeholders for final sign off
Preparation of use case diagrams, UMLs Sequence diagrams, and Visio flows
Authoring User Stories, grooming Integration backlog, identify dependencies and sequence the work production.
Work closely with the team to define the backlog and the sequence of implementation of the backlog
Impacts analysis of change requests on the existing business flows
Help the POs decide the fitment of those change requests into existing business flows without additional development effort
Participate in sprint planning, review backlog refinement, and story grooming
Contribute to the transfer of functional requirements to development and test teams
Stay abreast on updates and new releases in CRM technologies and able to educate end-users on CRM functions
Perform system integration or user acceptance testing
Conduct application-level testing to certify the features
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