Membership Services Rep STY

Join the YMCA Team!Be the Spark! Join our professional and passionate team and be the spark that ignites the potential in culture is of paramount importance to us. We formally measure employee engagement annually to ensure our employees are having an excellent employment experience. Our current level of engagement is 80% compared to some Canadian employer statistics of 69%.YMCA of Southwestern Ontario was founded in 1856 and has over 200 locations from Goderich to Point Pelee and Windsor to Woodstock. We are one of the largest not-for-profit providers of licensed child care in Canada and have over 100 school age programs across our regions. We also offer settlement services to newcomers employment programs mental health support and youth programs. YMCA of Southwestern Ontario operates two overnight camps one in Point Pelee National Park and one on Beausoleil Island in Muskoka. We also have 15 Health & Fitness branches across Southwestern The YAt the Y our people are central to delivering our mission. We are committed to the development of healthy communities and welcome people of all backgrounds beliefs and provide valuable training and development opportunities to help our team members grow professionally and look for the following qualities in all of our employees and volunteers:Demonstrates our Core Values; Caring Honesty Respect & Responsibility and InclusivityFun Enthusiastic & Friendly IndividualsHardworking and DependablePositive Role ModelTeam PlayerProfessionalismEnjoy working in a Social EnvironmentAbility to effectively communicate with Employees & MembersEmployees and volunteersof YMCAof Southwestern Ontario are ambassadors for the Y both on and off the job. We rely on them to help share our mission and increase awareness of the positive impact the Y can have on the lives of people in their communities. Particularly how we are helping to create healthy children healthy families and healthy employees and volunteers are required to provide a current satisfactory Criminal Record and may require a Vulnerable Sector Search as a condition of their employment. Police Record checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirements of the position therefore not eliminating all candidates with a record from being offered gainful : Membership Service RepresentativeLocation: Family YMCA of St. Thomas-ElginRate of Pay: $17.60/hourQualifications & Experience:Minimum of 2 years customer service experience (preferred)Current First Aid and CPRMust possess initiative enthusiasm common sense/good judgement strong customer service skills and the ability to remain calm in stressful situationsDetail-oriented multi-tasker with strong organizational skills that can maintain a clean uncluttered front desk workspaceStrong communication and relationship-building skillsPC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes and acceptable Criminal Record Check with Vulnerable Sector Screening is a condition of employment for all staff and volunteersIt is a YMCA of Southwestern Ontario requirement that all employees and volunteers be fully vaccinated against COVID-19. Exemptions will be granted upon receipt of acceptable proof of a permissible Human Rights Code ground. This requirement has been suspendedeffective June 30 2022. It may be reinstated in future should the state of public health in our communities require A YMCA personal membership at our health and fitness branches A discount on our Childcare and Camp programs Vacation entitlement in accordance with the employment standards regulations May be entitled to up to 12 paid personal days applicable with position and contract length Benefits package applicable with position and contract lengthSchedule: Schedule opportunity will be as needed on a part time rotation with availability Sunday-Saturday 6:00am-9:00pmResponsibilities: YMCA of Southwestern Ontario policy and procedures Act as a YMCA ambassador demonstrating YMCA core values in your daily work Serve each member guest staff and volunteer with courteous service whether in person or via phone Strive to stay informed and up to date on all YMCA programs and events Provide solutions to member concerns and report any issues to Membership Coordinator Conduct and track tours for guests and potential members Responsible for the security of the building and members/guests by requiring members to present their cards for scanning and for visitors to sign visitors log and present photo ID Data entry utilizing AVOCADO Software Conducts personal financial assistance interviews exercising sound judgment and confidentiality Administrative responsibilities and support to the Membership Coordinator in ensuring the membership processes are followed to standard; front line role in processing memberships cancellations Membership Agreement forms and branch communication Register members and guests for memberships programs and booking wellness appointments Share personal Y experience with all Share Y Mission storiesWe thank all applicants for their interest; however only those selected for an interview will be : The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all stakeholders including our members/participants employees job applicants suppliers and any visitors who may enter our premises access our information or use our services. As an organization we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005) and its associated standards and please be advised that our recruitment process incorporates AI technology for initial application screening. This assists us in efficiently assessing qualifications. Rest assured our recruiters will additionally review resumes to ensure a fair and accurate assessment is please be advised that our recruitment process incorporates AI technology for initial application screening. This assists us in efficiently assessing qualifications. Rest assured our recruiters will additionally review resumes to ensure a fair and accurate assessment is Manager - Alex Pollack MetzHiring Manager Email -