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Manager Operations Integration
Manager Operations IntegrationIndependent Electricity System Operator (IESO) • Mississauga, Peel Region, CA
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Manager Operations Integration

Manager Operations Integration

Independent Electricity System Operator (IESO) • Mississauga, Peel Region, CA
18 days ago
Job type
  • Full-time
Job description

Join to apply for the Manager Operations Integration role at Independent Electricity System Operator (IESO) .

Date : December 9, 2025

Location : Mississauga, ON

Requisition ID : 20748

Status : Regular

Business Unit : Markets and Reliability

Why Join Us

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are!

Role

This role is part of the Markets & Reliability Business Unit and carries full managerial responsibility for staff, as well as oversight of processes and work programs across IESO groups related to integration of new and updated grid resources, operational changes (including project and change management), and registration and participation authorization activities for external organizations. You will provide coordination within the IESO and externally, leading or collaborating to define, develop, modify, and implement processes that support these activities.

As the leader of the Operations Integration – Standard or Major Projects team, you will work within Operations and across the IESO to integrate power system and organizational changes, ensuring reliable and efficient real‑time operations and supporting operational planning efforts. The team champions effective project and change management and is responsible for maintaining quality processes that underpin the IESO’s key operational and assessment needs.

What Makes This Role Exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference. This role offers a unique opportunity to shape the future of Ontario’s electricity system by leading the critical integration of new resources onto the grid. You’ll work at the intersection of market operations, power system planning, and organizational change, driving improvements that influence how grid connections are facilitated today and in the decades ahead.

What You’ll Do

  • Provide control for assigned departmental accountabilities including full supervisory responsibilities over staff.
  • Plan, organize, and assign work of staff to maintain control of quality and work performance.
  • Ensure staff training on work methods and techniques, and participate as a management resource to resolve labour relations matters.
  • Oversee work programs related to power system demand, supply resources, transmission infrastructure, and participation in markets and programs.
  • Manage the project management function that oversees the connection process and overall authorization process for participation in IESO‑administered markets and / or programs.
  • Manage the overall "facility registration lifecycle" and facilitate the registration, maintenance, and deregistration of physical facilities for IESO‑administered markets or programs.
  • Review documentation, market rules, market manuals and converse with subject matter experts to develop registration requirements for facilities.
  • Follow up on customer issues to expedite their resolution within the IESO and manage the issuance of approval documentation to participants.
  • Manage the collection of participant data, equipment models and data for operational and planning purposes, and the assignment and maintenance of related master data.
  • Champion the registration system as the central library for all master data required by the IESO.
  • Lead process improvements and execution in Operations, including the preparation and maintenance of guides, procedures, and documents.
  • Assess and manage compliance with relevant reliability standards, criteria, policies and market rules.
  • Provide direct support to senior leadership and provide analysis and advice to the Ontario Government, the Ontario Energy Board and other sector agencies.

Role Requirements

  • Academic training in business, commerce, information technology, or engineering to understand and apply the technical / business / legislative parameters governing the energy industry, the Ontario electricity marketplace and the planning, operation and control of the Ontario power system.
  • Knowledge of communication techniques and theories to develop comprehensive instructions, policies, practices, and procedures for effective communication to customers in relation to the complaints, inquiries, advice and guidance on market registration requirements.
  • Excellent written and verbal communication skills.
  • Significant and lengthy exposure to the overall power system operation through progressive training in this technical field, including leadership experience in the field.
  • Experience in dealing with customers (internal & external to the IESO) in a professional and customer‑focused environment, including handling complex inquiries and sensitive situations.
  • Experience in methods of discovery and investigation, with good analytical, reasoning and customer relations skills.
  • Project manager skills to successfully manage registration requirements.
  • Experience in a customer service environment, familiar with various customer‑service responsibilities and functions.
  • Over 10‑12 years of experience in the relevant field.
  • How We Support You

  • Best‑in‑class benefits and long‑term support in the form of a defined benefit pension plan.
  • Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
  • Leadership that values meaningful discussions, welcomes feedback and prioritises career development.
  • A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
  • Compensation packages regularly reviewed to remain competitive and accommodate the diverse needs of employees.
  • Deadline

    January 1, 2026. For future reference, please save a copy of the job posting as it will no longer be available once the posting closes.

    Other Important Information

    Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks.

    IESO will not conduct interviews or offer positions via online, text, chat or social media platforms. We will not gather personal information directly from candidates or potential candidates. Selected candidates will work with our Talent Acquisition team to ensure their application is processed.

    The IESO will be transitioning to a 3‑day in‑office work week effective January 2026. Over the course of 2026, the IESO will advance plans to acquire additional office space to accommodate more in‑office time. While the timeline for moving to a full 5‑day in‑office model has not yet been established, we are committed to keeping employees and candidates informed as plans progress and give them as much advance notice as possible to prepare for any changes.

    We believe in opportunities for everyone. At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment—one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer.

    Seniority level

  • Director
  • Employment type

  • Full‑time
  • Job function

  • Management and Manufacturing
  • Industry

  • Utilities
  • #J-18808-Ljbffr

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    Manager Integration • Mississauga, Peel Region, CA

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