Manager, Examinations Delivery

Job Title Manager, Examinations Delivery Job Type Full-time Location The Royal Conservatory - Toronto, ON M5S 1W2 CA (Primary)

Job Description

The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit www.rcmusic.com for more information.

What is the Opportunity?

Reporting to the Director of Operations for The RCM Certificate Program, the Manager, Examinations Delivery is responsible and accountable for leading the planning and the day-to day supervision of the logistics process that enables the administration of examinations. This includes in person and remote, practical and theory examinations conducted throughout the year in Canada, the U.S. and other international centers.

Main Duties & Responsibilities

Operations / Logistics Planning and Execution

• Establishes the annual session dates for Practical and theory examinations in collaboration with other stakeholders (Marketing, Academic Office, Finance, IT)
• Manages the design of all RCME in-person session routes to ensure the efficient operation of examination centres while complying with key pedagogical and logistical standards as well as lead the decision process for specialist routes
• Oversees the Assignment in-person examiners
• Oversees examiner logistics for in-person exams to allow for efficient examiner travel and accommodations while adjudicating
• Ensures emergency assistance to examiners and center representatives during exam sessions
• Supervises material provision for both practical and theory exams to center representatives and examiners
• Identifies operational risk and implements process improvements
• Oversees the receipt and processing of all theory and practical materials from examination sessions including timely release of marks and issuance of certificates
• Supervises the verification process for all medals and convocation
• Supervises the provision of all materials to Centre Representatives and Examiners for executing theory and practical examinations in all sessions
• Coordinates resolutions to service quality enquiries with candidate services personnel
• Supervises the monitoring of day-to-day remote exams activity and troubleshooting as well as the provision of timely assistance to examiners
• Documents all procedures and maintains procedures manual for activities covered above

Relationship Management

Staff Management

Performs other duties as required

Job Requirements

What We're Looking For

Salary Range

Additional Information

Direct Reports