Personal Support Worker (CC)

Competition #CC	Personal Support Worker (CC)
Employment Type:	Personal Support Worker Bargaining Unit (1 Vacancy)
Work Hours:	24 hours/week (Mon & Tues: 9am - 5pm / Wed: 12pm 8pm)
Work Setting:	Exclusively Onsite 1117 Gerrard St. East & 841 Queen St. East Toronto ON
Salary:	$23.21 per hour
Application Deadline:	March 18 2026 by 11:59 pm

Who We Are
WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.
Visit to learn more about who we are and to review our Equity Statement.

We are committed to building an inclusive and diverse workforce representative of the communities we serve. We encourage and are pleased to consider applications from Indigenous peoples racialized persons/persons of colour women/women identifying persons with disabilities 2SLGBTQIA persons and others who contribute towards promoting innovative ideas and solutions.
Program Overview Street to Home Supportive Housing Community Care

The Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program provides onsite psychosocial primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

Personal Support Workers (PSWs) play a vital role in supporting individuals who need assistance with daily living activities (ADLs) and instrumental activities of daily living (iADLs). Guided by an established care plan PSWs provide personalized support that respects each clients abilities and promotes independence wherever this role you will help foster dignity enhance quality of life and reduce social isolation for seniors and adults who may have physical mental health or cognitive disabilities. You will work with compassion and cultural sensitivity ensuring care is inclusive and responsive to the diverse needs of our community including those who have experienced systemic barriers or marginalization.

What You Will Do

• Deliver client-centered culturally competent personal care that promotes dignity and independence.
• Assist with activities of daily living (ADLs) such as feeding transfers bathing skin care oral hygiene toileting and continence care.
• Support instrumental activities of daily living (iADLs) including light housekeeping laundry meal preparation and bulk shopping.
• Provide medication assistance or reminders in line with policy.
• Perform delegated tasks (controlled and non-controlled acts) as taught by a Regulated Health Professional and in accordance with policies.
• Observe and document changes in clients physical mental or cognitive health and report unsafe conditions promptly.
• Maintain accurate progress notes and communication logs in client files and management software.
• Communicate and collaborate with caregivers and stakeholders to ensure preferred approaches to care.
• Respond appropriately to changes in behaviour and escalate to management when needed; work with interdisciplinary teams to support clients.
• Apply proper food handling infection prevention and personal protective equipment practices.
• Monitor program supplies and report shortages to the Manager.
• Respond appropriately to emergencies following established protocols.
• Participate in supervision training and team meetings; seek clarification on policies or incidents when required.
• Foster teamwork and uphold anti-racism and community development principles within the program.
• Maintain ongoing education and training as directed; represent the unit on internal committees when assigned.
• Due to WoodGreens multi-site locations we reserve the right to relocate the incumbent to another site in the same position performing the same duties as may be dictated by program needs. Reasonable notice of such site relocation will be given.

Working Conditions

• This position includes some evening and weekend shifts each month.
• Work environment may involve exposure to second-hand smoke odors pests and situations where clients use substances or situations where clients may use substances or experience incontinence.
• Clients may express distress through language or behavior including swearing
• Ability to lift up to 40 lbs is required.

What You Bring to the Team

• PSW Certification (required).
• Commitment to a client-centered culturally competent approach that ensures high-quality personal care.
• Strong understanding of supporting clients with activities of daily living (ADLs) and instrumental activities of daily living (iADLs).
• Knowledge of behavioral management techniques and strategies for responsive care.
• Familiarity with gerontology issues as well as health care and social service systems.

What Will Set You Apart

• Strong communication skillsverbal written listening and reporting.
• Ability to work effectively as part of a collaborative team.
• Flexibility and sound judgment in assessing and responding to client needs.
• Knowledge of behavioral management techniques and approaches.
• Understanding of gerontology issues health care and social service systems.
• Food safety handling skills (Food Handling Certificate is an asset).
• Commitment to maintaining personal and program environment hygiene.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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