Help Desk Technician

Answer helpdesk calls, troubleshoot with the caller, document the issue, work with the internal team to find a solution if one isn't already available, and ensure the ticket is closed to the satisfaction of the caller.

Provide one on one training of staff when the issue reported is due to a training gap.

Provide excellent customer service

Assist with some network administration tasks (asset management, user account management, deploying new hardware and software, etc...)

Work on projects assigned by the Network Manager

Performing on-call duties on a rotating schedule

What you must have :

1 to 2 years of helpdesk experience

Excellent communications skills

Experience working with a helpdesk ticketing system

Good troubleshooting experience

Experience helping users who aren't comfortable with technology

Working knowledge of :

Microsoft Office 365

Networking fundamentals (switches, routers, firewalls)

Nice to Have :

Experience supporting remote users

Experience with supporting software through the entire software development life cycle

Troubleshooting

SIP Connections

VPN Connections

Load Balancers

CompTIA A+ / Network+

Microsoft Certification

CCNA or equivalent

Salary / Rate Range : $600,000 - $650,000