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ServiceNow Discovery Developer

ServiceNow Discovery Developer

Sun LifeSun Life Toronto Atria
30+ days ago
Job type
  • Full-time
Job description

Job Description

What will you do?

  • Enable tracking of cloud / virtual inventory
  • Manage and improve ServiceNow Discovery
  • Provides governance to ensure the integrity of the Configuration Management Database
  • Designs enhancements / improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements
  • Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives
  • Build and support integrations with data sources other than ServiceNow Discovery
  • Setup and administration of MID servers
  • Add / update / remove Discovery credentials
  • Create / update / remove Discovery ranges and schedules
  • Monitor CMDB health and resolve conflicts between data sources.
  • Interpret Discovery logs and data to diagnose issues.
  • Define identification and reconciliation rules
  • Create / update / remove identification and reconciliation rules
  • Produces management information, including KPIs and status reports, with an operational and a management focus
  • Identify opportunities to revert from customizations to OOTB functions during platform upgrades.

What will you need to succeed?

  • Broad general knowledge of IT infrastructure topology including typical application, server & networking configurations and how they can be documented using a common data model
  • Experience with ServiceNow Discovery - 2 years
  • Expertise and experience with ServiceNow ITOM products are required
  • ServiceNow experience with Discovery, Service Graph framework, Service Mapping and Configuration Management is crucial
  • Strong ITIL knowledge with the ability to relate concepts to implementation strategies (Asset, Config, Change, Problem, Incident, Release)
  • Expertise with scripting languages such as PERL, JavaScript, Python, or PowerShell
  • Thorough understanding of Software Asset Management (SAM) module
  • Experience creating new patterns and enhancing / modifying existing patterns in ServiceNow

    • What is in it for you?

  • Joining an organization that the industry calls ‘one of the best places to work’.
  • An extensive support system for continual learning including company-run courses, access to online learning platforms, opportunity for rotations, etc.
  • A flexible work schedule.
  • Engaging Team-building activities to make a remote-first workforce feel connected.
  • Being part of an organization that truly believes in promoting from within, at SLF your growth potential is uncapped!