guest services agent - hotel

Overview

Languages : English

Education : No degree, certificate or diploma

Experience : Will train

On site : Work must be completed at the physical location. There is no option to work remotely.

Work setting : Hospitality industry; Hotel, motel, resort

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests\' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Provide customer service

Experience and specialization

Security and safety

Transportation / travel information

Work conditions and physical capabilities

Personal suitability

Benefits

Other benefits

#J-18808-Ljbffr