Customer Service RepresentativeAdecco • Brampton, Ontario

Customer Service Representative

Adecco • Brampton, Ontario

30+ days ago

Job type

Full-time

Temporary

Job description

Adecco is currently hiring a temporary full-time detail-oriented Customer Service Representative to work for our client in Brampton, ON. In this role you will be the first point of contact for our clients’ customers and will be responsible for daily inbound customer inquiries, timely dispute resolution, and administrative tasks to deliver exceptional customer service to clients in British Columbia.

If you are a customer-focused individual with excellent communication skills and a passion for helping others, apply today!

Pay Rate : $20.00 / hour
Location : Brampton, ON
Shift : Monday to Friday
Job type : Temporary | Full-time

Here's why you should apply :

4% vacation paid weekly

Paid weekly accurate and on time

Strong health and safety programs

Medical and dental benefits once qualified

Free training programs

New and quicker onboarding process

Responsibilities :

Respond to customer inquiries (phone, fax, mail, e-mail) in a timely fashion

Initiate dispute resolutions, including preparation of backup documentation as required

Engage and / or escalate to appropriate individuals within the organization to assist in dispute resolution

Process customer payments, credits and rebills, with strong attention to detail in keeping with financial regulations, approvals and auditing requirements

Perform account maintenance as requested, including account creation, address / name / PO changes, billing structure adjustments, and invoicing requirements – all while observing approval requirements

Recommend, where appropriate, submission of customer accounts to outside collections agencies, bad debt write-off, and communicate bankruptcy notices

Assist and collaborate with Territory Managers and other departments on matters related to customer care, with a keen focus on delivering the best service possible

Coordinate account financial adjustments, offsets, write-offs, and payment research

Facilitate invoice payment by promoting various software tools available to our customers

Covering team members’ leave (vacation, medical, etc.) and filling in as required

Other duties as business needs change or evolve

Qualifications :

Must be legally eligible to work, and reside in Canada

Completion of a 2-year Degree or Diploma, preferably in Office Administration, Accounting, or equivalent experience

2 years of customer service experience in a fast-paced environment

A keen eye for detail and problem-solving

Strong customer service skills and professional demeanor

Excellent communication and interpersonal skills

Capable of working both individually and as part of a team, sometimes with minimal supervision

Ability to multi-task and maintain calm under pressure

Motivated to continuously learn and adapt to new challenges and opportunities, with the ability to cross-train for efficiency purposes and professional development

Solid working knowledge of MS Office, especially Word & Excel

A positive attitude and collaborative spirit – with the ability to work as part of a diverse team

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Customer Service Representative • Brampton, Ontario

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