Talent.com
Network Analyst

Network Analyst

Global Technical TalentToronto, ON
30+ days ago
Salary
CA$38.65 hourly
Job description

Job Description / Accountabilities

  • An IT Operations Analyst IV within the Network Operations Support Group is responsible for providing senior-level support of the Client Group network infrastructure.
  • This includes BRP capabilities, incident management, and support of all components associated with these environments.
  • Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer, and Optical solutions.

Accountabilities will include, but not be limited to, the following :

  • Manage day-to-day deliverables during the shift, under the overall direction of the NOC Shift Leader.
  • The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead / Manager positions as needed.
  • Engage other teams or escalate to L / L teams as necessary. Smooth takeover of work as well as well documented and smooth handover is part of the accountability.
  • Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are a part of.
  • This includes proper use of automation, following proper remediation procedures, high quality tickets, and vendor issue updates, handover documentation, etc.
  • Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.
  • Engage in high-priority incidents (P's) or incident calls and provide support.
  • Engage with wider operational teams like EES / OCG and other support areas on an ongoing basis.
  • Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.
  • Support the incident, change, and problem management processes.
  • Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
  • Help develop team members, and provide effective feedback and recognition when needed
  • Help assess training needs, process gaps and improvement suggestions, automation opportunities and effectively communicate upwards to the Shift leader and Manager as required
  • Assess impact and potential impact / risk and report to the shift leader / Manager very promptly when significant issues occur
  • Escalations with internal teams and rd party vendors.
  • Manage chronic, repeat, and aging incidents with proper internal / external escalations.
  • Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.
  • Explore new automation opportunities for any repeated tasks to reduce human touch.
  • Report on any challenges with internal processes, gaps, or any challenges with vendors and telcos.
  • Other duties as required.

    • Other Qualifications / Skills / Experience

    The successful candidate must possess the following :

  • Strong team player, self-motivated, highly organized, and able to multi-task in a fast-paced, dynamic environment.
  • Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients, and vendors.
  • Experience and a sound understanding of network environments (TCP / IP, Cisco routers / switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity.
  • Strong understanding of Switching and Routing - Cisco Catalyst / Nexus Switches, SDWAN (Cisco / Viptela / Aruba Silverpeak), DMVPN.
  • Hands-on experience with Cisco ACI, Palo Alto Firewalls, F Load balancers, Aruba or Cisco WiFi, and VMware NSX is a definite asset for this position.
  • Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, VitalQIP, ExtraHop, and ThousandEyes.
  • Sound second-level problem determination and problem source identification skills with regards to the various network technologies utilized within globally.

    • Specific Educational Requirements / Accreditations

  • Technology Degree / Diploma or equivalent work experience.
  • CCNA certified with a minimum of years of work experience in a Network Operations / Production environment, or
  • CCNP certified with a minimum of years of work experience in Network Operations / Production environment.
  • CCDP and ITIL certifications are a definite asset to this position.

    • Notes :

  • we are purely a Network Ops Level / team and we deal with less complex to semi-complex issues and also look into complex issues and try to resolve them. so this is a Tier level support role and please make sure candidates are aware of the following and fine with them :
  • Job role :  Network Operations level supporting production environment primarily
  • Shift rotation work : -hour shift rotation
  • Work Location : Onsite from SOC (no work from home)

    • Must-Have :

  • CCNP (R&S) Cert (CCNP certified with minimum years of troubleshooting experience OR CCNA certified with min years of troubleshooting experience)
  • Routing and switching experience
  • Troubleshooting experience / Break fixes
  • Network analyst experience

    • Nice to have :

  • Cisco Viptela SDWAN / Aruba SDWAN
  • Cisco ACI
  • Palo Alto firewalls
  • F load balancers
  • VMware NSX