Associé(e) à temps partiel – Plomberie et électricité, disponible en tout temps

Overview

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items / services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance : all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies & Skills

Direct Manager / Direct Reports

Travel Requirements

Physical Requirements

Working Conditions

Minimum Education

Minimum Years Of Work Experience

Certifications

Other Requirements / Assets

Job Function & Industry

Note : This listing contains additional postings and notes not needed for the role description and has been trimmed for clarity.

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