Supervisor / Account Manager

Job Description

Job Description

Supervisor / Account Manager – Edmonton Branch

Location :   Edmonton / Nisku, Alberta

Onboarding : 3-4 weeks in Montreal

Position Status :   Permanent

About us :

Strathmore is a leading provider of snow removal and commercial landscaping services in Canada. We have been delivering exceptional services for over 60 years to various clients, including businesses, universities, government agencies, and shopping centers. We pride ourselves on fostering a stimulating work environment that prioritizes employee we-being.

Strathmore has won dozens of prestigious landscaping awards over the years, setting the standard for excellence in the Canadian landscaping and snow removal industry.

We are also proud to be one of the most climate friendly, culturally diverse and employee-centric companies in Canada.

Role Overview

The Supervisor / Account Manager is the on-site leader for the Edmonton branch and acts as the primary supervisor and client-facing account lead for all assigned sites. This role is responsible for day-to-day operations, crew supervision, quality control, safety, client communication, and account performance across both snow season and landscape season.

Key Responsibilities

Leadership & Field Supervision

Lead and supervise Crew Leaders and Crew MembersAssign daily routes, tasks, and prioritiesProvide hands-on coaching, performance management, and discipline (with HR)Conduct site visits, tailgate meetings, and safety checksEnforce company policies, procedures, and safety standardsSupport hiring, onboarding, and training

Hands-On Operations

Assist crews as needed during peak periods or staff shortagesOperate landscape and snow equipment when requiredPerform field work (mowing, trimming, cleanups, snow operations, etc.)Lead by example in productivity, quality, and safety

Operations & Financial Oversight

Plan and supervise daily operations for both seasonsManage schedules, time tracking, job costing, and work orders in AspireReview and approve labor hours, materials, and equipment usageManage purchase orders and support budget and cost controlCoordinate with HQ (Montreal) on priorities and resources

Client & Account Management

Act as the main point of contact for all assigned clientsBuild and maintain strong client relationshipsAttend site meetings, inspections, and walkthroughsProactively communicate service updates and resolve issuesIdentify and support landscape enhancement opportunities

Seasonal Responsibilities

Winter – Snow Operations

Plan crews, equipment, materials, and site readinessMonitor weather and manage snow events and mobilizationEnsure quality, safety, proper snow placement, and de-icingHandle operational issues and equipment breakdownsEnsure accurate service, hours, and material tracking

Summer – Landscape Operations

Plan spring start-up, staffing, and equipment allocationOversee maintenance (mowing, trimming, pruning, cleanups)Ensure schedules, productivity, and quality standards are metPlan and execute approved enhancement projectsOversee yard, equipment, and vehicle readiness

Safety, Systems & Compliance

Lead and document monthly Health & Safety meetingsEnforce safe work practices and investigate incidentsUse Aspire (scheduling, costing, POs, labor approvals)Use Fleetio and Geotab for fleet, equipment, and GPS tracking

Key Qualifications

Experience in landscape and / or snow operations managementStrong leadership and people-management skillsComfortable in both field and client-facing rolesStrong organizational, planning, and problem-solving skillsTech-comfortable with operations systemsValid driver’s license; flexible hours during peak seasons What we offer

A dynamic and inclusive work environment with growth opportunitiesCompetitive benefits, including group insurance and wellness initiativesA chance to play a key role in our company’s success and expansionA commitment to diversity, collaboration and employee-focused initiatives

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