technical support analyst - systems

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Computer and technology knowledge

• Networking software
• Networking hardware
• Security software
• Database software
• MS Office
• SharePoint
• MS Exchange
• Server Hardware
• Enterprise resource planning (ERP) software
• Material requirements planning (MRP) system
• Cloud
• Virtualization

Equipment, eystems and controls experience

• Security system

Security and safety

• Criminal record check

Transportation / travel information

• Willing to travel

Work conditions and physical capabilities

• Work under pressure
• Sitting

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Ability to multitask
• Analytical
• Efficiency

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus

Other benefits

• Other benefits