Field Site Support Analyst

Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.

Who We Are

We are one of the world’s largest independent exploration and production companies, based on proved reserves and production of liquids and natural gas. With operations and activities in 13 countries, we explore for, develop, and produce crude oil and natural gas globally. We are challenged with an important job to safely find and deliver energy to the world. Our employees are critical to our success, and with them we power civilization.

Fostering an Inclusive Work Environment

To deliver superior performance, we create an environment that respects the contributions and differences of every individual. Wherever possible, we use these differences to drive competitive business advantage, personal growth and, ultimately, create business success.

Job Summary

ConocoPhillips Canada is seeking an IT Field Support Analyst to provide outstanding technical support across our Surmont and Montney assets. This role provides an opportunity to contribute to collaborative local, regional and global IT teams. Field Support Analysts support the smooth functioning of end-user devices, conference room technology, mobility, telephony systems, and local network equipment to help maintain system reliability and user efficiency.

This is a 14 / 14 rotational position with transportation and living accommodations. Positions are available at both Surmont and Montney.

The base salary range for this role is $97,945 – 121,485 CAD.

Responsibilities

End User Support

• Provide day-to-day technical support for laptops, desktops, mobile devices, printers, and other peripherals.
• Troubleshoot hardware and software issues across Windows, and mobile platforms.
• Manage new user onboarding and offboarding, including account provisioning and device setup.
• Maintain asset inventory and ensure all equipment is accurately tracked, updated, and e-wasted.
• 24 / 7 support for Lower 48 specific Drilling Rigs, Completions Crews, Operations centers, DIG, SOC, etc.

Conference Room & Collaboration Tools

• Assist in the setup, supply, and upkeep of conference room AV systems.
• Troubleshoot video conferencing, audio, and presentation issues before and during meetings.
• Work together with Central IT teams and facilities or vendors to guarantee equipment availability and room preparedness.
• Provide in-person support for Town Halls and other large meeting events.

Telephony & Communication Systems

• Assist with the setup, supply, and upkeep of mobile devices.

Collab

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