Service Advisor

Job Description

Job Description

ABOUT US

Dilawri Group of Companies is Canada's largest automotive group, representing over 35 brands at more than 80 franchised dealerships. We are dedicated to providing exceptional customer service and fostering a culture of innovation and excellence. Join our team and become part of an organization that values people, performance, and community.

ABOUT THE ROLE

We are looking for a Service Advisor to join our team at Country Hills Volkswagen . The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.

Key Responsibilities :

• Responsible for welcoming customers and gathering the required information to identify the vehicle repair and maintenance work required.
• Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers recommendations, sell services, understands and applies factory and aftermarket warranties. Recommends additional services based on vehicle history, time and mileage and provides the finance office with warranty expiration information.
• Documents and completes a repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate, completes vehicle walk-around, checks vehicle history for open recalls and campaigns and provides customer with an expected time frame for completion.
• Obtain pre-authorization costs, parts availability, and payments
• Verifies the scope of warranty coverage prior to the work being done and ensures appropriate approvals are obtained.
• Monitors the progress of the work and keeps customers informed regarding the status of their vehicle.
• Review CSI monthly score and day to day performance
• Utilizes CDK and Dealer-FX on all customers pay repair orders and accurately orders parts.
• Preparation and explanation of the work and charges to the customer.
• Other duties as assigned by management

ABOUT YOU

What We Offer :

If you are searching for an opportunity to grow your career while adding value to our team - this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

Dilawri Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.