Talent.com
Remote Bilingual Customer Service Representative – Investments
Remote Bilingual Customer Service Representative – InvestmentsMillennium 1 Solutions • Timmins, Ontario
Remote Bilingual Customer Service Representative – Investments

Remote Bilingual Customer Service Representative – Investments

Millennium 1 Solutions • Timmins, Ontario
30+ days ago
Job type
  • Full-time
  • Permanent
  • Remote
Job description

Description

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:
  • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
  • Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
  • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
  • Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We’re glad you asked!
  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities
Position Overview:The Bilingual Customer Service Representative is responsible to provide telephonic support to Shareholders, their representatives, and the investment community. Ensure all activities including those that contribute to the satisfaction of customers are met in French and English.Position: Bilingual Customer Service Representative – InvestmentsPosition Status: Full Time, Permanent, Remote Hours of Work: Monday - Friday 8:00am - 6:30pm EST Rate of Pay: $19.50 - $20.50/Bilingual (French/English)

Open to residents of Nova Scotia and New Brunswick, Ontario, Manitoba, and AlbertaResponsibilities:
  • Answer incoming telephone inquiries in accordance with Call Center guidelines
  • Follow up on escalated calls, as required
  • Submit fulfillments or research cases for callers’ inquiries if applicable
  • Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
  • Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
  • Ensure compliance with policies and procedures and regulatory requirements
  • Maintain a professional tone and positive attitude to callers
  • Responsible for answering calls for a baseline of 7 hours daily
  • A self-starter and takes initiative to take on new projects and additional responsibilities
  • Other duties and responsibilities as assigned

Requirements:

  • Strong communication skills (written, verbal and listening)
  • Bilingualism (English/French) is a requirement
  • High School Diploma/equivalent education
  • 1-3 years call center experience with heavy call volume
  • Advanced knowledge of PCs, familiarity with system navigation, and strong keyboard skills
  • Able to endure prolonged seating/standing associated with the performance of essential functions
  • Highly self-motivated, self-reliant, self-competitive and will push themselves to exceed expectations
  • Has a strong ability to take action to meet and exceed customer expectations with integrity
Diversity. Equity. Inclusion.
Unleashing the power of being unique.
We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
At NTT DATA what you do matters. Because here YOU can.BIND
Create a job alert for this search

Remote Bilingual Customer Service Representative – Investments • Timmins, Ontario

Similar jobs

Earn Money By Taking Surveys - Remote

AlmediaTimmins, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ...Show more

 • Promoted

Earn extra income - Remote

AlmediaTimmins, Ontario, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ...Show more

 • Promoted

Account Manager for Small Enterprises in Remote and On-Site Role

NFP CorpTimmins, ON, CA
Remote
Full-time

Join the ranks of Small Market Commercial Lines as an Account Manager in a hybrid role.Manage client accounts while providing invaluable insights and exceptional service to local businesses.This ro...Show more

 • Promoted

Parts Operations & Customer Service Pro

ReadyQuipTimmins, ON, CA
Full-time

A leading parts supplier in Timmins, Ontario is seeking a Parts Customer Service Representative.This role involves managing parts operations, processing orders efficiently, and providing exceptiona...Show more

 • Promoted

Customer Service - Bell

Community Employment Services - Northern CollegeTimmins, ON, CA
Part-time

Looking for a part-time opportunity in customer service? This could be the perfect fit!.Position: Customer Service Representative.Location: 425 Algonquin Blvd E, Park Road Square, Timmins.Job Type:...Show more

 • Promoted

Insurance Account Manager, Personal Lines (In-Person Service)

NFP, an Aon company (Canada)Timmins, ON, CA
Full-time +1

Timmins, Ontario - Hybrid Setting (https://www.The base salary range for this position is $55,000 to $75,000.The base salary offered will be determined by factors including, but not limited to, exp...Show more

 • Promoted

Asset Protection Representative

Loblaw Companies LimitedTimmins, ON, CA
Permanent

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.Our unique position as one o...Show more

 • Promoted

Earn Money Testing Apps - Remote

AlmediaTimmins, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ...Show more

 • Promoted

Bilingual Territory Sales Leader — Northern Ontario (Remote/Field)

BITS RecruitingTimmins, ON, CA
Remote
Full-time

A leading manufacturer in northern Ontario seeks an experienced Territory Manager to enhance sales across the region.The role involves strengthening partnerships and developing new business opportu...Show more

 • Promoted

Earn money by taking surveys - Remote

AlmediaTimmins, Ontario, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ...Show more

 • Promoted

Earn money testing apps - Remote

AlmediaTimmins, Ontario, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ...Show more

 • Promoted

Independent Recruiter Opportunity with Global Client Access

RecXchangeTimmins, ON, CA
Part-time

Step into a revolutionary recruiting role with global access! Focus exclusively on finding talent and reap substantial rewards through placement fees with ultimate flexibility.This opportunity is t...Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingTimmins, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

 • Promoted

Insurance Account Manager, Personal Lines Service

NFP CorpTimmins, ON, CA
Full-time +1

Timmins, Ontario - Hybrid Setting (https://www.Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the ans...Show more

 • Promoted

OTC Associate for Customer Service

Walmart Canada CorpTimmins
Full-time

Enhance customer experiences as an Over-the-Counter Associate.Support department success by maintaining organization, enhancing sales, and providing excellent service to all customers.In this role,...Show more

 • Promoted

Customer Service Representative (CSR) - Porcupine

Toromont CatSouth Porcupine, ON, CA
Full-time +1

Customer Service Representative (CSR) - Porcupine.South Porcupine, ON P0N1H0, CAN.Toromont Cat is seeking a Customer Service Representative (CSR) to join our team in South Porcupine.The Customer Se...Show more

 • Promoted

Agent Services Financiers Particuliers – Impact

Caisse AllianceTimmins, ON, CA
Full-time

Une institution financière locale à Timmins recherche un agent services financiers pour collaborer avec des conseillers afin d'offrir des services aux membres.Le candidat idéal possède un diplôme e...Show more

 • Promoted

Dynamic Bilingual Territory Sales Manager for Outdoor Power Tools

BITS RecruitingTimmins, ON, CA
Full-time

Become a key Bilingual Territory Sales Manager with a focus on outdoor power tools in Northern Ontario.Your expertise will drive sales growth while managing a robust client base in this remote/fiel...Show more