ServiceNow CMDB Administrator

Job Description

We are seeking an experienced ServiceNow CMDB Administrator to join our large-scale healthcare client's dynamic team on a 6-month contract basis.

The successful candidate will be responsible for onboarding new and existing Configuration Items (CIs) into ServiceNow Discovery and Service Mapping within their complex IT environment, which includes a mixture of Windows and non-Windows servers, as well as various network gear.

This role requires experience in ServiceNow CMDB administration, discovery, and service mapping.

Location : Downtown Toronto

Hybrid : 1 to 2 days onsite per week

Duration : 6-months to start

Roles and Responsibilities

• Key contributor to manage and maintain the ServiceNow CMDB.
• Onboard new and existing CIs into ServiceNow Discovery and Service Mapping.
• Ensure data accuracy and integrity within the CMDB.
• Gather information from stakeholders to map services and service offerings.
• Record, update, and maintain CIs in the CMDB, ensuring updates post-change implementation.
• Implement and perform Service Mapping in a complex environment, including Windows / non-Windows servers and diverse network equipment.
• Troubleshoot Discovery errors, identify root causes, and implement solutions.
• Provide analysis and develop documentation for the Discovery process.
• Develop and implement CMDB policies, processes, procedures, and standards.
• Configure and optimize Identification and Reconciliation Engine (IRE) rules.
• Monitor and improve the CMDB health dashboard.
• Collaborate with various teams for proper integration and data integrity.
• Ensure compliance with ITIL best practices and organizational policies.
• Act as a stakeholder in ITIL practices : Incident, Problem, Change.
• Provide regular reports and status updates to management.
• Document key technical decisions, issues, and enhancements.
• Provide regular reports and status updates to management.
• Document key technical decisions, issues, and enhancements.
• Communicate and collaborate with project team members and stakeholders.
• Provide guidance and expertise throughout the project lifecycle.
• Execute change requests and bulk updates for CMDB configuration.

Qualifications and Skills

• 5+ years of experience with the ServiceNow platform
• 5+ years of configuration management and CMDB maintenance experience
• Working knowledge of the Common Service Data Model (CSDM).
• Hands-on experience with Service Mapping and Discovery processes
• Expertise in data intake integrations from various sources
• Development and maintenance of CMDB policies, processes, and standards
• Proficiency in troubleshooting complex ServiceNow CMDB issues
• Experience in identifying and resolving Discovery issues
• Knowledge of Windows servers, non-Windows servers (UNIX, Linux) and network gear
• In-depth understanding of networking principles and protocols
• Familiarity with ServiceNow reconciliation process and mapping frameworks
• Proficiency in ServiceNow discovery patterns and scripts (PowerShell, JavaScript)
• Completion of ServiceNow discovery fundamentals certification
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Ability to work independently and collaboratively in a fast-paced environment
• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
• Preferred accreditations / certifications in ServiceNow products like Discovery, Service Mapping, and ITOM
• ITIL 4 certification is considered an asset
• Minimum 5 years of experience with ServiceNow CMDB, Discovery, and Service Mapping
• Experience in complex IT environments with diverse systems and networks.
• Demonstrated ability to effectively manage multiple tasks and priorities.
30+ days ago