Software Support Engineer (Caper)

Position : Software Support Engineer Location : Toronto, ON (Hybrid - occasional onsite support at the Burlington warehouse)Job Type : 6-month contractAbout the Role : As a Software Support Engineer, you'll act as the technical backbone for our warehouse operations—supporting both the internal tools used by warehouse staff and the installation and setup of software and hardware for our customers. You'll handle software support requests (via Jira), troubleshoot logs to identify and fix root causes, manage automation scripts, and ensure smooth deployment and configuration of devices. This role combines elements of software support, light development, and hardware setup in a dynamic, fast-paced environment.What You'll Do : - Support the configuration, deployment, and delivery of smart carts and related systems from our Toronto warehouse to client sites.- Resolve technical issues related to warehouse systems, tooling, and software / hardware devices.- Review logs and diagnose root causes for application or system errors.- Write scripts in Python, Bash, or Shell to automate deployment, configuration, and monitoring processes.- Assist with hardware setup and troubleshooting for robotics, terminals, and other devices.- Manage code updates under version control, write clear commit messages, and contribute to documentation.- Test REST API endpoints, troubleshoot databases, and navigate Linux and Android environments.- Configure VPNs and use tools like ADB (Android Debug Bridge) to connect, debug, and support devices remotely.- Collaborate with warehouse technicians and engineering teams to improve deployment workflows.About You : - 2-3 years of experience in a junior developer or software support role.- Strong scripting skills in Python, Bash, or Shell (open to candidates with Ruby who can learn quickly).- Hands-on experience supporting hardware or embedded systems (e.g., robotics, consumer electronics).- Working knowledge of Linux and Android OS (configuration, drivers, package management, logs).- Familiar with ticketing systems (Jira, ServiceNow, or similar) and version control (Git).- Strong troubleshooting, log analysis, and problem-solving skills.- Ability to work independently and communicate technical concepts clearly.- Located in or near Toronto and available for onsite warehouse support as needed.Interested? Please send your resume in Word format to Shannon Scullion at shannon.scullion@quantum-qtr.com.REFER A PERM HIRE AND EARN $1,000! For more details, click here. Conditions apply.OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.