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user support technician
user support technicianwoodstock diagnostic imaging & elgin imaging services • Woodstock, ON, CA
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user support technician

user support technician

woodstock diagnostic imaging & elgin imaging services • Woodstock, ON, CA
30+ days ago
Job type
  • Permanent
Job description
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week
  • Education: College/CEGEP
  • Experience: 1 year to less than 2 years
  • Computer programming, other
  • Computer science
  • Work setting

  • Computer hardware or software retailer/wholesaler
  • Telecommunications industry
  • Internet Service Provider (ISP)
  • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Supervision

  • 1 to 2 people
  • Computer and technology knowledge

  • Linux
  • Desktop applications
  • Specialization or experience

  • Green economy sector
  • Transportation/travel information

  • Own transportation
  • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Combination of sitting, standing, walking
  • Own tools/equipment

  • Computer
  • Internet access
  • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
  • Screening questions

  • Are you authorized to work in Canada?
  • Are you available for shift or on-call work?
  • Are you willing to relocate for this position?
  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?
  • Do you meet the language requirements listed in the job posting?
  • Employment terms options

  • Day
  • Health benefits

  • Dental plan
  • Health care plan
  • Support for persons with disabilities

  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Support for newcomers and refugees

  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
  • Support for youths

  • Provides awareness training to employees to create a welcoming work environment for youth
  • Support for Veterans

  • Provides awareness training to employees to create a welcoming work environment for Veterans
  • Support for Indigenous people

  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Support for mature workers

  • Provides staff with awareness training to create a welcoming work environment for mature workers
  • Supports for visible minorities

  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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User support technician • Woodstock, ON, CA

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