user support technicianwoodstock diagnostic imaging & elgin imaging services • Woodstock, ON, CA
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user support technician
woodstock diagnostic imaging & elgin imaging services • Woodstock, ON, CA
30+ days ago
Job type
- Permanent
Job description
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
- Computer programming, other
- Computer science
- Computer hardware or software retailer/wholesaler
- Telecommunications industry
- Internet Service Provider (ISP)
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- 1 to 2 people
- Linux
- Desktop applications
- Green economy sector
- Own transportation
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- Computer
- Internet access
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Are you authorized to work in Canada?
- Are you available for shift or on-call work?
- Are you willing to relocate for this position?
- Do you have experience working in this field?
- Do you have the required certifications listed in the job posting?
- Do you meet the language requirements listed in the job posting?
- Day
- Dental plan
- Health care plan
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
- Provides awareness training to employees to create a welcoming work environment for youth
- Provides awareness training to employees to create a welcoming work environment for Veterans
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Work setting
Tasks
Supervision
Computer and technology knowledge
Specialization or experience
Transportation/travel information
Work conditions and physical capabilities
Own tools/equipment
Personal suitability
Screening questions
Employment terms options
Health benefits
Support for persons with disabilities
Support for newcomers and refugees
Support for youths
Support for Veterans
Support for Indigenous people
Support for mature workers
Supports for visible minorities
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User support technician • Woodstock, ON, CA
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