Server (DRCM)

JOB OVERVIEW

The Server (Dining Room Care Manager) is responsible for providing dining and table services to residents in the community’s dining rooms and designated areas in accordance with Sunrise Senior Living standards. The Server (Dining Room Care Manager) is responsible for serving as a role model in providing dining service and assisting training care managers, maintaining proper dining room set up, assisting in special events, monitoring appropriate checklists in support of the dining area cleanliness and readiness standards, and assisting in tabletop inventories maintenance. Responsible for handling all food and beverages in accordance with sanitary procedures and standards and complies with all federal, state/provincial, and local regulatory procedures regarding food service.

RESPONSIBILITIES & QUALIFICATIONS

Job Description

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

General Dining Service

• Provide support in the day-to-day operations of the dining room while maintaining a high quality, positive, and safe physical and social environment for residents and fellow team members.

• Provide dining service training to new care managers.

• Maintain knowledge of Daily and Always Available Menu items and is able to provide general descriptions to the residents.

• Assist residents with menu selections and respond to pertinent questions about menu items.

• Take meal and beverage orders and serve requested items according to established guidelines.

• Respond to the dining needs of the residents while maintaining Sunrise hospitality and service standards.

• Attend pre-meal briefing to gain knowledge of the meal and meal support activities.

• Follow all local, state/provincial, and federal policies regarding food handling.

• Maintain standards of cleanliness, hygiene, and health standards.

General Dining Room

• Perform dining room checklist inspections for dining room cleanliness and readiness and make necessary adjustments as appropriate to maintain quality standards.

• Maintain side work duties as assigned.

• Maintain assigned tables and surrounding area in a complete state of cleanliness, appearance, and readiness.

• Perform and ensure dining room set-up and re-set of tables is in accordance with dining room procedures.

• Support the dining room decorum and etiquette standards.

• Perform and complete opening and closing checklist criteria.

• Assist in tabletop inventories maintenance.

Resident Services

• Review, read, notate, and initial the Daily Log to document and learn about pertinent information.

• Review Resident Diet Book-TSD or confidential chart.

• Maintain and protect the confidentiality of resident information.

Food Safety and Sanitation

• Practice safe food handling at all times to prevent an outbreak of food borne illness.

• Complete daily, weekly, and monthly cleaning assignments.

• Maintain all work areas in a healthy and safe condition.

• Assist in dining room and surrounding areas for proper directional flow, organization, and supplies placement.

Risk Management and General Safety

• Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies and adhering to safety rules and regulations.

• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.

Training and Contributing to Team Success

• Participate actively as a member of a team and commit to working toward team goals.

• Demonstrate in daily interactions with others, our Team Member Credo.

• Commit to serving our residents and guests through our Principles of Service.

• Contribute to the overall engagement programs and processes.

• Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.

• Perform other duties as assigned.

Core Competencies

• Ability to handle multiple priorities

• Possess written and verbal skills for effective communication

• Competent in organizational and time management skills

• Demonstrate good judgment, problem solving, and decision-making skills

Experience and Qualifications

• High School diploma or GED

• Minimum of one (1) year experience preferred in fine dining hospitality and/or full-service senior living

• Must be Food Safety Certified within 90 days of taking the position

• Maintain the following certifications and ongoing training and re-education as required by Sunrise and state/provincial regulations:
  
  CPR and First Aid
  ServeSafe
  
  

• As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance