Information Officer and District Admin Support

Information Officer & District Admin Support

Apply for the Information Officer and District Admin Support role with the Government of Alberta (Ministry: Forestry and Parks). This is a temporary, seasonal position at various locations across the North Region, Alberta – Cold Lake District.

Job Information

• Requisition ID: 78419
• Location: Cold Lake, Bonnyville, St. Paul, Elk Point, and other North Region sites.
• Full-time – 36.25 or 40 hours per week
• Temporary – Wage, Seasonal
• Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3)
• Closing Date: Open until a suitable candidate is found

Salary & Compensation

• AS2 (40 hrs): $23.79 – $26.76 per hour
• AS3 (36.25 hrs): $23.34 – $29.53 per hour
• Additional pay in lieu of benefits and vacation:
  • 5.6% of regular wages for paid holidays
  • 6% of regular wages for annual vacation pay
  • Shift premium – $3.25 per hour for weekends and holidays
  • Shift premium – $2.75 per hour for evenings

Provincial Parks Context

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature‑based outdoor recreational opportunities.

The Cold Lake District is part of the Northern Region Alberta Provincial Parks operations. The Provincial Parks within this District are located in proximity to the communities of Cold Lake, Bonnyville, St. Paul, and Elk Point.

Roles & Responsibilities

Information Officer (AS2)

• Operate AspiraOne system for camper registrations, reservations, cancellations, check‑outs, payments, and refunds.
• Perform cash handling and point‑of‑sale operations.
• Maintain facility security, cleanliness, and opening/closing procedures.
• Execute retail sales of firewood, concession items, ice/ice cream, and rentals.
• Manage inventory, restock merchandise, and notify management of low stock.
• Record safety, accident, and wildlife occurrence reports.
• Maintain lost and found records.
• Distribute park materials and provide visitor information on activities, regulations, and nearby amenities.
• Assist with emergencies, complaints, and coordinate with other staff.

Seasonal District Admin Support (AS3)

• Review and reconcile campground and retail sales revenue using Excel and prepare weekly bank deposits.
• Assist Information Officers with cash‑out discrepancies to ensure financial accuracy.
• Support supervisor with booth and store inventory management.
• Facilitate communication between program areas for operational efficiency and visitor satisfaction.
• Coordinate and deliver training for Information Officers on business operations, reservation systems, and GOA processes.
• Assist Visitor Services Supervisor by arranging coverage for staff absences.

Key Competencies

• Agility – anticipate and adapt to changing priorities.
• Drive for Results – champion innovation and maintain high standards.
• Develop Self and Others – learn continuously and promote a learning environment.
• Build Collaborative Environments – foster teamwork and open dialogue.
• Systems Thinking – understand the role’s impact on larger goals.
• Creative Problem Solving – assess options and implement effective solutions.

Qualifications

• High school diploma.
• English language proficiency.
• Availability for weekend and evening shifts.
• Valid, unrestricted Alberta Class 5 driver’s licence (or equivalent).
• Criminal record check.
• Standard First Aid and CPR certification.
• Strong computer skills (Excel, Word, Outlook, Publisher).

Preferred Experience

• Familiarity with campground operations and etiquette.
• Experience with Shop.AlbertaParks.ca and/or AspiraOne.
• Experience in customer service, cash handling, or administration.
• Well‑developed interpersonal and communication skills.
• Independent problem‑solving and adaptability.

Terms of Employment

• Seasonal contract (Apr/May 2026 – Sep 2026).
• AS2: 40‑hour work week; AS3: 36.25‑hour week.
• Evening and weekend work required with premium pay.
• Positions involve outdoor work in various weather conditions.
• Adherence to Alberta Parks Uniform Policy required.

Additional Notes

• Shared rental staff housing may be available based on position location.
• Training will be provided to successful candidates.
• Three work‑related references required for interview.
• Initial costs for required documents/checks are the candidate’s responsibility; interview travel expenses are not reimbursed.

Important Links and Resources

• Ministry of Forestry and Parks – https://www.alberta.ca/forestry-and-parks
• Apply for jobs in Alberta Public Service – https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
• Alberta Public Service Benefit Information – https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development – https://www.alberta.ca/professional-development-support-directive