service advisor - auto repair

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Sell merchandise

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks
• Standing for extended periods
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?

Experience

• Experience an asset

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Commission
• Group insurance benefits
• Life insurance

Long term benefits

• Maternity and parental benefits

Other benefits

• Learning / training paid by employer
• Travel insurance
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 32 to 40 hours per week