Service Technician

Job Title: Miele Service Technician

Office Location: (Regional - Field based and as scheduled to attend office locations)

Reports to: Regional Service Manager

What will you do:

• Provide positive consumer interactions at the highest level.
• Complete service work as assigned. A remedy is their responsibility with the support of the resources around them as required (RSM, Customer Care, Technical Management, etc)
• Provide feedback to management. Based on findings after attending a site, to resolve service and installation challenges. Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services
• Domestic service, project, and showroom related work Support as required from service/installation perspective.
• Interaction with Service Business Support Update Customer Care and/or Office of the President on consumer challenges.
• Have a strong command of all Miele systems.
• MSD, Mobile Client, Radaro, CRM platforms, etc
• High Level of efficiency and effectiveness in required processes.
• Inventory and parts use to be efficient and processes followed to ensure a high level of organization.
• Set a positive example on workplace and van maintenance with a strong focus on upkeep for all employees. Appropriate hygiene, attire, positive approach, and attitude to be applied or followed.
• Participate in, complete, and support other tasks as assigned.
• Follow and adhere to all Miele Ltd. policies and procedures.
• Work safely completing all assigned training, following Miele H&S policies as well as municipal laws and requirements.

What you bring to us:

• Appliance repair and installation knowledge to be at the highest level in your field. Accurate and complete diagnosis using your experience and the tools provided. Follow any required process to allow for only the parts required to be used and submit feedback via appropriate channels.
• Exceptional skill in customer service/administrative capacities.
• Organized, punctual and confident that they can complete tasks accordingly.
• Strong command of escalation resolution, when you attend….repairs are completed and/or there is a clear expectation with the customer on next steps.
• Communicates in a clear, positive, and professional manner.
• Ability to make decisions that are in the best interest of the brand and the consumer experience.
• Effective communication and presentation skills with peers on facts and guidance when required.
• Computer skills & knowledge (Outlook, Apple System, iMessage, Facetime, MS Teams, Excel)
• Bilingual in French and English

Education and Certifications/licenses

• Valid driver’s license
• Minimum G3, G2 preferred or equal gas certification by Province of application…requirements to be considered, and/or…
• Electronics or Electrical Engineering Technicians Diploma, and/or…
• Course in Appliance repair at accredited college/provider

The salary range for this position is $59,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.