Help Desk Support Analyst

Direct message the job poster from InSync Systems

We are looking for a Helpdesk Support Analyst for a 6-month contract position , with possible extensions in Regina, Saskatchewan. Must be legally entitled to work in Canada.

This role is 100% on-site. 8 hours a day, 40 hours a week. This is NOT a remote role.

Role Description

The Helpdesk Support Analyst's role is to provide front-line desktop and computer support services. The ideal candidate will have specialized support knowledge related to hardware, software, and configuring computers.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Diagnose and resolve technical hardware and software issues
• Triage, Log, track, and manage support tickets through a helpdesk ticketing system
• Utilize remote access tools to assist users with technical problems
• Install, modify, and repair computer software
• Image laptops and desktops, smartphones and tablets (IOS, Android) using predefined process
• Wiping and removing necessary drives from older hardware to be recycled
• Assist in hardware setup, replacement, repair and maintenance
• Setup, test and deploy computers, laptops, smartphones and tablets to end users and associated peripherals (monitors, keyboards, mice, headsets, webcams)
• Work with the Network and Cyber Security teams to ensure all systems and software are updated with the latest patches and updates
• Work with Network team to diagnose and resolve network connectivity issues on various devices
• Document issues and their resolutions to be referenced by other team members in the future
• User Training : Provide guidance and training to users on computer systems at onboarding time and continuously on an as-needed basis
• Work with the Network and Cyber Security teams to ensure device compliance with security policies and procedures
• Assist users with password resets and access issues.
• Escalate complex issues to Network specialist or specialized departments
• Deliver excellent customer service and maintain a high level of user satisfaction.
• Utilize corporate Intune MDM to monitor and manage endpoint devices such as laptops, desktops, smartphones (IOS, Android), tablets (IOS, Android)
• Creation of staff accounts in Org Active Directory using predefined process. Following defined process to offboard staff accounts
• Provide end user support for regular council and committee meetings. Be an individual to escalating issues that arise to Network team or AV contractor on an as needed basis
• On call : must be able to take rotating on call to support business needs on an as needed basis
• Provide end user support, maintenance and troubleshooting on corporate printers.

Required Skills and Experience

Please note that while all applications are appreciated, only candidates selected for an interview will be contacted.

InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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