Homeless Individuals and Families Information System (HIFIS) Community Coordinator (York Region)

Status: Permanent Full Time
Work Location: 17150 Yonge Street Newmarket; Hybrid – 50% onsite work
Salary: $40.93-$44.48 hourly
Union: CUPE 905 York Region
Deadline: August 30, 2024

POSITION PURPOSE
Reporting to the Supervisor, Data Services, is responsible for providing initial and on-going Homeless Individuals and Families Information System (HIFIS) training and support to all potential HIFIS users through the phasing in of HIFIS in all Emergency Shelters in the Region, including all shelter operators and their staff as well as some Regional staff; coordinating the collection and reporting of data from HIFIS and reports to the Branch, the Department and external organizations.

MAJOR RESPONSIBILITIES

• Promotes HIFIS to new users, Homeless Service Providers (HSP) and other potential providers.
• Develops partnerships with federal government staff through activities such as HIFIS software training, IT and software technical support, and validation of data integrity.
• Orients, trains, tests and updates the users, Emergency Shelter operators and their staff and selected Department staff on HIFIS and related legislation, regulations, policies and practices.
• Receives, analyzes and reports on HIFIS aggregate data and trends and assists in the development of community data reports on homelessness issues in the province, and assists with knowledge transfer by disseminating meaningful data and information within the community under the Manager’s direction.
• Prepares statistical fact sheets and report card based on data compiled by HIFIS, including demographic.
• Participates in the optimizing of HIFIS.
• Participates in meetings, committees and task forces, as assigned.
• Ensures that services provided meet Regional customer service standards.
• Maintains expertise in technical skills and program knowledge, by reviewing technical literature, participating in regular field practice and attending training, seminars and conferences, as required.
• Performs other duties as assigned, in accordance with Branch and Department objectives.

QUALIFICATIONS

• Successful completion of a Community College Diploma in Computer Science, Information Technology, Business Administration or a related discipline or approved equivalent combination of education and experience.
• Minimum three (3) years experience designing and delivering adult training/education in a social services environment and/or demonstrated experience supporting a technical application, testing databases and identifying inconsistencies in system operations, with exposure in both areas.
• Demonstrated experience in computer systems development process.
• Valid Ontario Class “G” driver’s license and a reliable vehicle to use on corporate business.
• Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, initiative/self management, accountability, flexibility and adaptability.
• General knowledge and demonstrated ability in instructional design, analysis, measurement and evaluative methods, facilitation and presentation skills.

What We Offer:
DEFINED BENEFIT PENSIONS PROGRAM - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.

DISCOUNTS AND INCENTIVES - Enjoy corporate discounts from a variety of local businesses, such as, gyms and fitness studios, Canada’s Wonderland, Telus or Rogers phone plans and the Personal or Cooperators insurance. Don’t forget to take advantage of our Apple Employee Purchasing program!

EMPLOYER OF CHOICE - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.

BENEFITS AND WELLNESS - A comprehensive employer-paid benefits plan includes extended health, dental and life insurance. Access to 24/7 Employee and Family Assistance Program (EFAP).

INCLUSIVE AND DIVERSE WORKPLACE - Creating an environment which recognizes and celebrates all dimensions of diversity and inclusion

Apply at job posting #5197