Senior Technical Support AnalystICONMA • Waterloo, ON

Senior Technical Support Analyst

ICONMA • Waterloo, ON

30+ days ago

Job type

Full-time

Job description

Our Client, a Research, Care and Health Financing company, is looking for a Senior Technical Support Analyst for their Waterloo ON / Hybrid location.

Responsibilities :

Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
Project manage new client deployment issues through to resolution.
Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.
Create playbooks and knowledge base content for issue resolution.
Create reports and dashboards for internal issue tracking purposes.

Requirements :

years’ experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area.

Familiarity with SQL and ability to identify root cause of data issues. Proficiency with Jira and Github. Cloud operations experience such as creates buckets, VMs, or security access controls

Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or internal teams.

Exceptional ability to communicate technical details to both senior developers and non-technical customers.

years of experience in software or healthcare technology.

Experience troubleshooting data issues.

Experience supporting highly regulated software.

‘Self starter’ mentality, with a passion for owning and driving issues to resolution.

Why Should You Apply?

Excellent growth and advancement opportunities

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Senior Technical Support Analyst • Waterloo, ON

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