Sales Support Specialist

Position at Skyservice Business Aviation

SKYSERVICE BUSINESS AVIATION
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us:

Your future at Skyservice: Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams!

JOB PURPOSE:

The Sales Support Specialist provides technical, maintenance, and commercial support to the Sales team by translating customer Statements of Work (SOW) into accurate, compliant proposals and estimates. Acting as a maintenance/avionics subject matter expert, this role conducts research, develops work scopes, coordinates with approved third-party vendors, and ensures timely delivery of costed solutions that meet customer, regulatory, and company requirements.

SUMMARY OF RESPONSBILITIES:

Sales & Proposal Support

• Receive customer requirements from the Sales department and interpret Statements of Work (SOW) from a maintenance and technical perspective.
• Research, develop, and define compliant work scopes aligned with customer requirements, approved maintenance programs, and regulatory standards.
• Prepare accurate and complete estimates in accordance with internal and external maintenance programs, company policies, procedures, and regulatory requirements.
• Review and reconcile final estimates with Sales, closing scope, pricing, or technical gaps as required.
• Ensure on-time delivery of proposal inputs, estimates, and technical clarifications to support Sales commitments

Vendor & Work Scope Coordination

• Identify, engage, and coordinate with approved third-party maintenance and service vendors to support customer work scopes.
• Build, review, and validate vendor work scopes and proposals for technical accuracy, pricing alignment, and compliance with the customer SOW.
• Consolidate vendor input into cohesive, sales-ready proposals and presents findings to internal stakeholders as required.
• Support vendor evaluation by validating assumptions, labor inputs, material requirements, and regulatory compliance.

Research, Tracking & Reporting

• Conduct maintenance, task-card, and program research to support accurate proposal development.
• Track time and effort spent on Sales Support activities to support management visibility and continuous improvement initiatives.
• Maintain organized records of estimates, vendor proposals, and supporting technical documentation.
• Support additional Sales and commercial initiatives as assigned by the Director.
• JOB QUALIFICATIONS:
• Post-secondary degree/diploma in Aviation or related field;
• 10 years aviation experience;
• Solid knowledge of maintenance planning and forecasting as demonstrated through 4 years of hands-on experience and a good working knowledge of aircraft maintenance programs, maintenance manuals and service bulletins.
• AME license is preferred and considered an asset.

QUALIFICATIONSAND SKILLS REQUIRED:

• Post-secondary diploma in Aircraft Maintenance or a related technical field.
• 8–10 years’ experience in aircraft maintenance and/or avionics, maintenance planning, or technical proposal support.
• Strong working knowledge of aircraft maintenance programs, maintenance manuals, and service bulletins; CAMP experience required.
• Ability to interpret technical requirements and translate them into clear commercial proposals.
• Experience working with third-party vendors and validating external work scopes and estimates.
• AME license preferred and an asset.
• Excellent time-management skills with the ability to prioritize multiple concurrent proposals in a fast-paced environment.
• Advanced computer skills in MS Office, particularly Excel; ability to quickly adapt to new systems and operation-specific software.
• Strong written and verbal communication skills, with the ability to interface effectively between Sales, Engineering, Vendors, and Leadership.
• Knowledge of Quantum Component Control is an asset.

Benefits:

Ourperksand benefits include but are not limited to:

• Competitive pay rates
• Day shifts Monday to Friday (rotational schedule)
• Aircraft type training endorsement incentives
• Company paid aircraft type training on a variety of business jets
• Relocation allowance
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plan
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Continuing Education Program
• Service Awards