Senior EPIC Analyst - Remote / Telecommute

Job Description : Responsibilities :

• System Configuration : Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows.
• This may involve Epic reporting and interfaces as well.
• Monitor and resolve issues through incident management and service requests in ticketing systems.
• User Support : Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.
• Quality Assurance : Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices.
• Implement quality control measures to verify the accuracy of data.
• Workflow Analysis : Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement.
• Work towards streamlining and optimizing Epic processes.
• Documentation : Maintain documentation of system configurations, changes, and issue resolutions.
• Ensure that documentation is readily available for reference and audits.
• Training : Provide training to clinical staff and end-users on how to effectively use the Epic system.
• Create training materials and conduct training sessions.
• Reporting and Analysis : Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.
• Compliance and Regulatory Oversight : Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS / MACRA).
• Collaboration : Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.
• Issue Resolution : Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.
• Provide on-call or after-hours support during major events, as needed.
• Participate in upgrades, regression testing, and monthly releases.

Qualifications :