Talent.com
NOC Operations Administrator I
NOC Operations Administrator IQNX Software Systems • Waterloo, Ontario
NOC Operations Administrator I

NOC Operations Administrator I

QNX Software Systems • Waterloo, Ontario
3 days ago
Job type
  • Full-time
Job description

Worker Sub-Type : Regular

Job Description : POSITION SUMMARY

  • Shift-based role in a 24x7x365 facility
  • Monitor BlackBerry Infrastructure and Services
  • Coordinate Incident Response
  • Remediates issues where possible
  • Implement Structured Changes
  • Document Events

KEY RESPONSIBILITIES

  • Monitor the BlackBerry Infrastructure using a variety of tools and react to alerts
  • Log alerts and relate them to an incident or a Change
  • Be aware of resolution targets for all Services
  • Engage relevant Support Teams and work with them as a team until the incident is resolved
  • Be prepared to escalate an issue to Management in order to drive resolution
  • Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral.
  • Perform maintenance tasks to ensure continuous delivery of BlackBerry Services
  • Act as the first point of contact for partner NOCs
  • Action Customer escalations from Customer Service Operations
  • Actively participate in, and suggest projects to improve the technical or working environment
  • ESSENTIAL SKILLS AND QUALIFICATIONS

  • Post-secondary diploma in Computer Systems, Systems Administration, or a related discipline
  • Relevant experience in an IT Administration or Network Operations setting
  • Experience with Public Cloud, especially Azure and AWS
  • Experience with virtual systems management such as Open Nebula
  • System administration experience with Windows, Linux, Ubuntu
  • Experience with Storage systems (NetApp)
  • Communicate well and a maintain a positive attitude in stressful situations
  • Ability to troubleshoot hardware and software related issues
  • Work well in a team environment
  • Learn and Share Knowledge
  • Work rotating shifts including nights and weekends
  • ADDITIONAL ASSETS

  • Networking knowledge and experience with Carriers
  • Customer Service and Incident Management
  • Experience with Databases (Postgres, MySQL, Oracle, Cassandra, Maria DB)
  • Experience with middleware such as Apache, JBOSS, WebLogic
  • Experience with JIRA
  • Previous knowledge of BlackBerry
  • #LI-NR1

    Scheduled Weekly Hours :

    40

    Compensation Hiring Base Salary Range :

    $65,600.00 - $92,250.00

    Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate’s qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.

    Bonus : Benefits :

    The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.

    Disclosure of Position Status :

    This is an active opening. We are seeking to fill this position immediately

    Disclosure of Artificial Intelligence :

    We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.

    Create a job alert for this search

    NOC Operations Administrator I • Waterloo, Ontario

    Similar jobs
    Senior Systems Administrator

    Senior Systems Administrator

    Targeted Talent • Waterloo, ON, Canada
    Full-time
    Our Client is a national company with offices in Vancouver, Calgary and Kitchener.They are looking for a senior systems administrator to join their team. They provide the latest technologies in digi...Show more
    Last updated: 30+ days ago • Promoted
    Director of Operations

    Director of Operations

    Cryopak Digital (Cryopak Verification Technologies-CVT) • waterloo, on, ca
    Full-time
    Cryopak Digital develops cutting‑edge Real‑Time Temperature Monitoring and geo‑tracking solutions for the pharmaceutical and food logistics industries. Lead operations, technical support, and R&D pr...Show more
    Last updated: 1 day ago • Promoted
    Reception / Admin Assistant - Open Systems Technologies

    Reception / Admin Assistant - Open Systems Technologies

    Open Systems Technologies • waterloo, on, ca
    Full-time
    As an Executive Administrative Assistant, you're at the heart of your team's business operations and activities and the soul that keeps your team moving forward. You anticipate the needs of your man...Show more
    Last updated: 1 day ago • Promoted
    Supply Chain Administrator (Maternity Cover - 12 Months)

    Supply Chain Administrator (Maternity Cover - 12 Months)

    IMS • Waterloo, ON, Canada
    Full-time
    Reporting to the Supply Chain Manager, the Supply Chain Administrator is responsible for processing supply-chain tasks in support of business continuity. analytics & metrics that support servic...Show more
    Last updated: 25 days ago • Promoted
    Operations Coordinator

    Operations Coordinator

    Malleum • waterloo, on, ca
    Full-time
    We are a premier cybersecurity consultancy, blending advanced offensive and defensive strategies to safeguard our customers. Large enterprises from a range of industries trust us for advanced advers...Show more
    Last updated: 8 days ago • Promoted
    Bilingual Senior Systems Network Admin - PeopleToGo Inc.

    Bilingual Senior Systems Network Admin - PeopleToGo Inc.

    PeopleToGo Inc. • waterloo, on, ca
    Full-time
    Montreal, QC (Hybrid preferred | Remote considered).Full-time, standard business hours.Senior Network / System Administrator. This contract role will focus on maintaining and stabilizing the current...Show more
    Last updated: 1 day ago • Promoted
    Liquidity Operations Analyst (Digital Assets) - waterloo

    Liquidity Operations Analyst (Digital Assets) - waterloo

    Zoot Crypto LLC • waterloo, on, ca
    Full-time
    Zoot Crypto LLC is a digital assets company focused on market infrastructure, data, and operational support across crypto and blockchain-based markets. The company works with digital asset venues, s...Show more
    Last updated: 7 days ago • Promoted
    Project Coordinator / Administrator

    Project Coordinator / Administrator

    New Generation Design Wave • Waterloo, ON, Canada
    Full-time
    New Generation Design Wave (NGDW).Our approach melds aesthetic excellence with functional design to transform everyday environments into thriving social, cultural, and economic hubs.At NGDW, we pri...Show more
    Last updated: 30+ days ago • Promoted
    Tier I SOC Analyst - CyberClan

    Tier I SOC Analyst - CyberClan

    CyberClan • waterloo, on, ca
    Full-time
    Tier I SOC Analyst - Job Description.Established in 2006, CyberClan’s carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesse...Show more
    Last updated: 18 days ago • Promoted
    Director of Operations & Client Success (Marketing Agency) - waterloo

    Director of Operations & Client Success (Marketing Agency) - waterloo

    Skinfluence Marketing • waterloo, on, ca
    Full-time
    Skinfluence Marketing is a specialized creative and digital marketing agency serving the medical aesthetics and plastic surgery industry. We partner with leading clinics, surgeons, and aesthetic bra...Show more
    Last updated: 15 days ago • Promoted
    Office Administrator & Receptionist

    Office Administrator & Receptionist

    GolfNorth Properties Inc. • Conestogo, ON, Canada
    Full-time +1
    We're on the hunt for a friendly, organized, and service-driven superstar to join our team as an Office Administrator & Receptionist! In this dynamic dual-role, you'll be the welcoming ...Show more
    Last updated: 5 days ago • Promoted
    Equipment Operations Lead

    Equipment Operations Lead

    Aplin • waterloo, on, ca
    Full-time
    Equipment & Fleet Operations Lead.This role is hands-on and operational, with ownership over fleet availability, maintenance coordination, compliance, and cost control. This position works closely w...Show more
    Last updated: 15 days ago • Promoted
    Director of Operations

    Director of Operations

    Rouge Care • waterloo, on, ca
    Full-time
    Montreal Remote (opened to East Coast time zone).Rouge Care is a premium red light therapy brand in the health and wellness space. We design and sell high-performance physical products globally thro...Show more
    Last updated: 1 day ago • Promoted
    VP of Operations

    VP of Operations

    Earthscape Play • Wallenstein, ON, CA
    Full-time +1
    Our mission is to push boundaries and be a leader in the playground industry.What shapes our culture is how deeply people care about their craft whether they're sketching the first concept, enginee...Show more
    Last updated: 22 days ago
    Programs & Business Operations Lead

    Programs & Business Operations Lead

    US Tech Solutions • waterloo, ON, ca
    Temporary
    Duration : 12 Months contract Pay Rate : CAD$80 / hr on T4 Description : Show more
    Last updated: 24 days ago • Promoted
    Yard Administrator (Supply Chain / Logistics)

    Yard Administrator (Supply Chain / Logistics)

    Penske Truck Leasing • Woodstock, ON, Canada
    Full-time
    Monitors, tracks and provides information about overall yard operations relating to the movement of trailers and freight (i. This position supports the Night Shift, Monday to Friday and every other ...Show more
    Last updated: 1 day ago • Promoted
    Operations Specialist

    Operations Specialist

    Accelerant • waterloo, on, ca
    Full-time
    We are seeking a detail-oriented and proactive Operations Specialist to join our growing Operations team.This role is critical in ensuring smooth and efficient management of our operational workflo...Show more
    Last updated: 30+ days ago • Promoted
    Office Administrative Assistant

    Office Administrative Assistant

    RFP Solutions • waterloo, on, ca
    Permanent
    Position : Office Administrative Assistant (NOC 13110).The Office Administrative Assistant works to support RFP Solutions’ personnel in the smooth operation of the organization and the research and ...Show more
    Last updated: 30+ days ago • Promoted