Desktop Support Technician

LOCATION : Markham, Ontario, Canada.

TRAVEL : Occasional travel to our other Toronto-area office.

SUMMARY : Join Constellation Software’s Perseus Group (CSI) as a Desktop Support Technician, providing direct, hands-on technical support to end users across a dynamic, multi-location environment. This role is ideal for someone who enjoys troubleshooting, resolving hardware and software issues, and delivering excellent customer service in a fast-paced environment.

Responsibilities

• Provide first-line support for desktop, laptop (Windows and Mac), and mobile device issues, including hardware, software, and network connectivity problems.
• Troubleshoot and resolve issues with Windows, macOS, and Office365 applications (Outlook, Teams, SharePoint, etc.).
• Install, configure, and upgrade desktops, laptops, printers, and other peripherals for both Windows and Mac environments.
• Maintain and follow Standard Operating Procedures for desktop support.
• Record and update tickets in the helpdesk system, ensuring accurate documentation of issues and resolutions.
• Assist with user account management, password resets, and access requests in Active Directory, Azure AD, and Apple Business Manager.
• Support remote users via phone, email, and remote access tools.
• Escalate complex issues to senior IT staff as needed.

Technical Skills

Customer Service

Additional Qualifications

Compensation

CSI offers a competitive base salary, bonus potential, a full benefits package, and a supportive work environment.

Applicants with disabilities who would like to request a reasonable accommodation related to any part of the application process may contact Perseus_HR@constellationhbs.com.

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