Client Care Navigator

Do you want to make a difference in the lives of Canadians living with vision loss?

At Vision Loss Rehabilitation Canada (VLRC) , we are a national health services organization dedicated to empowering people who are blind, partially sighted, or deafblind to live safely and independently. Our certified specialists provide person-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care in homes, workplaces, and communities across the country. We value our employees as our greatest asset — and we’re committed to supporting their well-being, professional growth, and work-life balance.

Position Title : Client Care Navigator

Location : Calgary or Edmonton, AB

Term : Full-time, Contract

Reports To : Manager, Healthcare Operations

Salary : $25.88 / hour

Posting Date : November 6, 2025

Closing Date : November 20, 2025

I. Scope and Summary of Primary Responsibilities

The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or navigator for individuals after a vision loss diagnosis. The responsibilities include assessment, supporting the client to achieve their care plan goals, and strengthening the communication and linkages between VLR Staff and external community health care providers across the continuum of care. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes :

• To provide individuals with vision loss, healthcare navigation to increase and enhance the healthcare system's capacity.
• To improve the client's experience and wellbeing.
• To enhance a client's capacity to remain independent for as long as possible.

II. Essential Functions

This position entails, but is not limited to the following general responsibilities :

Requirements

III. Qualifications

Knowledge and Skill Requirements

Experience and Education

Work Environment

Benefits

At VLRC, your work has real impact. Join a team that empowers Canadians with vision loss to live independently — and where your growth, well-being, and contributions matter. We offer :

Join us to grow your career and make a difference everyday.

Inclusion, Accessibility & Accommodation

VLRC is committed to creating and maintaining an inclusive, equitable, and accessible workplace. We welcome applications from members of groups that have been historically marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, including those who are blind, partially sighted, or deafblind, women and 2SLGBTQ+. We strongly encourage applications from applicants with sight loss to apply. Direct lived experience is valued as an asset.  The successful candidate will be required to complete a standard Vulnerable Sector Check.

If you require an accommodation to apply or participate in the selection process, please contact janice.rego@vlrehab.ca . We’ll be happy to work with you to meet your needs.

Not sure if you qualify? Think about applying anyway!

We understand that not everyone brings 100% of the skills and experience for the role. If you bring passion, transferable skills, and a desire to make a difference, we encourage you to apply!VLRC does not use AI tools in its screening, assessment, or selection process.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. Learn more about VLRC at visionlossrehab.ca or call 1-844-887-8572.