Job Description
The Concierge will develop meaningful relationships, anticipating resident requests. You will be familiar with the community, and act as an expert for queries related to directions, nearby businesses, community services, transportation and travel arrangements, tour and event tickets, restaurant reservations, spa appointments, shopping, sports events, cultural activities, medical care, etc.
Customer Service :
- Promote a strong sense of community by maintaining an overall focus on enhancing the resident experience.
- Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents.
- Act with integrity and demonstrate support for our core values
Resident Relations :
- Anticipate service requests by developing meaningful relationships with the residents, identifying their preferences, ensuring issues are avoided and delivering on requests
- Maintain a high standard of personal hygiene and professional appearance as all team members are a visual representation of the community
- Maintain resident privacy, and the organizations reputation by maintaining integrity
- Continually seek ways to promote, improve and / or expand services, by listening to resident feedback and making recommendations to leadership
- Support a positive, professional, customer centric environment in the building while interacting with residents, vendors, and team members
- Promote Parcel Pending service
- Act as first contact and safeguarding of the main entry point of the property through controlling access to building, monitoring CCTV systems, and dealing with emergency personnel
Qualifications :
- Possess exceptional communication, interpersonal and relationship skills
- High degree of initiative, agility, creativity and flexibility
- Highly self-motivated and able to work independently
- Ability to work with a diverse group of people with varying interests, while being culturally aware
- Strong command of English language, both written and verbal
- Ability to work with a diverse group of people with varying interests, while being culturally aware.
- Prior concierge experience, is an asset.
Minimum Requirements :
- 2+ years of experience in the hospitality industry
- Possess exceptional communication, interpersonal and relationship skills.
- High degree of initiative, agility, creativity and flexibility.
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