Used Car Department Manager

We are seeking a Used Car Department Manager. You will be responsible for driving sales, achieving and exceeding targets, and ensuring an exceptional customer experience. You will lead a team of sales consultants and collaborate with the finance, marketing, and after-sales service departments to optimize performance and profitability.

Key Responsibilities

• Define, implement, and monitor the sales strategy for certified and non-certified used vehicles.

• Supervise, train, and motivate the sales team; set individual and team objectives and ensure talent development.

• Manage the sales pipeline and the entire sales process from appraisal to delivery, using CRM tools and performance indicators.

• Optimize inventory, pricing, promotions, and financing/leasing programs to maximize margins and inventory turnover.

• Collaborate with after-sales service and marketing to ensure a seamless customer experience and positive customer feedback.

• Ensure compliance with sales practices, ethics, and customer satisfaction standards.

• Analyze performance, prepare regular reports, and propose corrective actions.

• Participate in recruitment and ongoing training of the team.

Required Qualifications

• Minimum of 3 years of experience in automotive sales management, ideally in used vehicles.

• Proven expertise in team leadership, coaching, and performance development.

• Strong knowledge of financing and leasing processes and the ability to propose tailored solutions.

• Excellent negotiation skills, customer service orientation, and results-driven mindset.

• Proficiency with CRM and performance analysis tools; strong command of Excel and POS systems.

• Excellent communication skills in French; English is an asset.

• Valid driver’s license and availability to work according to operational needs.

• Team spirit, strong service orientation, and ability to work in a dynamic environment.

What We Offer

• Employee discounts.

• Health and dental insurance, disability and life insurance, prescription drug coverage, and paramedical services.

• Travel insurance and vision care coverage.

• Sick leave and personal days; work–life balance support.

• Employee assistance program and support for ongoing training.

• Guaranteed income during the training period.