Technical Program Manager, Solution DeliveryHighspot • Vancouver, BC
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Technical Program Manager, Solution Delivery
Highspot • Vancouver, BC
30+ days ago
Job type
- Full-time
Job descriptionLead Custom Delivery Projects : Build and execute detailed project plans for the delivery of custom software solutions to our strategic B2B customers. You will own the "how" and "when" of getting these solutions designed, approved, and into the customer's hands. Commercial & Client Alignment : Act as the primary technical liaison for our GTM and Customer Success teams. You will bring a customer mindset to the engineering floor, ensuring our technical execution aligns with client commitments. You will facilitate the internal Product & Engineering discussions, and the development of solutions that scale and benefit all of our customers. Risk Management : Spot scope-creep and delivery risks early. Use your attention to detail to ensure custom requirements don't derail the broader product roadmap. Drive the SDLC : Partner with Product Managers and Engineering leads to manage the full software development lifecycle (PDLC / SDLC). You will ensure a predictable delivery cadence for core features. GTM Readiness : Ensure that our Sales, Support, and Marketing teams are fully enabled and ready for new launches. You will connect the dots between code-complete and customer-ready. Cross-Functional Orchestration : Facilitate the rituals that keep teams moving (planning, retrospectives, dependency management) and translate ambitious product goals into actionable, organized plans. B2B SaaS Delivery : Proven experience in a B2B SaaS environment, specifically regarding solution delivery. You understand the unique pressures of delivering software to enterprise clients. SDLC Mastery : Deep understanding of the SaaS software SDLC / PDLC. You know how software gets built, tested, and shipped, and you know how to optimize that process. Customer-Facing Experience : Unlike many internal-facing TPMs, you have experience in a customer-facing role. You are comfortable navigating the commercial side of the business and working collaboratively with GTM teams. Project Planning Expert : You have specific experience building project plans for the delivery of custom software solutions. You don’t just track tickets; you map out the path to success. Organizational Rigor : Extreme attention to detail. You are highly organized and can keep track of complex dependencies without letting things slip through the cracks. Communication : You can translate technical constraints to non-technical stakeholders and commercial realities to engineering teams.
What You'll Do
- In this role, you will divide your focus between two core pillars :
1. Complex Solution Delivery
2. Product Program Management
Your Background
Base salary range : $146,000 - $178,000 CADEmployees are eligible to receive stock options and may also receive other forms of compensation.The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.Highspot also offers the following employee benefits for this position : -Comprehensive medical, dental, vision, disability, and life benefits-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting-Flexible PTO-Generous Holiday Schedule + 5 Days for Annual Holiday Week-Quarterly Recharge Fridays (paid days off for mental health recharge)-Flexible work schedules-Access to Coaches and Therapists through Modern Health-2 Volunteer days per year-Monthly transportation allowance for employees that work in our Vancouver Hub location#LI-NT1
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Technical Program Manager Solution Delivery • Vancouver, BC
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