TD Insurance, Tow and Storage Specialist

Work Location :

Markham Ontario Canada

Hours : 35

Line of Business : TD Insurance

Pay Details : $52100 - $73600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description : Department Overview

TD Insurance is part of TD Bank Group one of Canadas largest financial institutions. TD Insurance helps protect clients from the accidents of life with a wide range of products including credit protection life health travel home and auto insurance. With more than three million clients TD Insurance authorized products and services are available online over the phone and through a network of more than 1000 TD Canada Trust branches.

In Canada we have two lines of business General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance we are committed to fostering an inclusive accessible environment. With a Canada-wide workforce of over 4000 employees and offices in Atlantic Canada Quebec Ontario and Alberta our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job we offer rewarding careers.

Job Description

What you will do :

Investigate evaluate and negotiate towing and storage payouts on PD Claims while ensuring full compliance with municipal by-laws the TSSEA agreement in Ontario Section 24 and RSLA requirements.

Review storage entitlement by validating RSLA compliance including timelines notices and lien rights.

Manage Pay-Into-Court (PIC) files with accuracy timeliness and complete documentation.

Act as a primary liaison between Members tow operators repair shops tow yards vendors and legal teams to ensure alignment with TSU procedures and timelines.

Handle all towing and storage processes for repairable vehicles including :

Coordinating vehicle releases from shops and pounds.

Resolving issues involving unresponsive or non-cooperative shops.

Managing police release requirements and documentation.

Collaborate effectively with peers and internal departments to support efficient and fair claim resolution.

Stay current on industry trends towing equipment standards municipal by-laws and regulatory changes related to TSSEA and RSLA any other bylaws.

Job Requirements

Completion of Post-secondary education

1-2 years prior claims handling experience coupled with 2-3 years customer service experience.

Possess strong knowledge of towing equipment municipal towing and storage by-laws and the TSSEA agreement including Ontario Section 24 and RSLA provisions .

Familiar with Small Claims Court practices / procedures and Pay Into Court.

Demonstrate exceptional communication skills clear professional and confident in both written and verbal formats .

Have proven negotiation abilities and conflict-resolution skills especially when working with tow operators shops and external vendors.

Deliver superior customer service consistently acting with empathy professionalism and urgency .

Bilingual will be an added advantage

Show strong interpersonal skills building positive working relationships across multiple stakeholders.

Excel in organization prioritization and time management with the ability to manage a high-volume workload while maintaining accuracy and compliance.

Who We Are :

As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.

TD Insurance offers a wide range of products including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information :

Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process

Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Sans Objet

Required Experience :

IC

Key Skills

Data Center Experience,Disaster Recovery,VMware,Computer Networking,NFS,Solaris,Windows,Virtualization,Linux,SAN,Operating Systems,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 52100 - 73600