Opportunities Technical Analyst (Computer Services Officer 1(A) (B) 2(A) (C))

Competition # : 47441

Department : Cyber Security & Digital Solutions

Location : AMHERST

Type of Employment : Permanent

Union Status : NSGEU - NSPG

Closing Date : 19-Nov-25(Applications are accepted until 11 : 59 PM Atlantic Time)

About Us

At CSDS we prioritize people both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible reliable digital solutions centered around user needs.

In todays tech-driven world CSDS empowers government departments with essential digital solutions to meet Nova Scotians expectations. As a trusted partner across government we enable departments to fulfill their mandates with secure user-friendly services. From healthcare and education to public safety we collaborate to transform how services are designed and delivered.

We dont just implement technology; we modernize outdated systems and reimagine processes. Our agile data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotias evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms youll play a key role in building a more inclusive responsive government for Nova Scotians.

Together were setting new standards for digital public service delivering resilient solutions that meet todays needsand anticipate tomorrows challenges.

About Our Opportunity

As a Technical Analyst with Mission IT CSDS you will provide support in a 24 / 7 operational environment for critical digital services supporting government and health care. You will support government departments agencies boards commissions and offices as well as Nova Scotia Health and the IWK. You will be a member of the support team located at the Cumberland Regional Health Care Centre in Amherst with a primary focus on frontline onsite technical support services for our Nova Scotia Health clients in hospital facilities throughout Cumberland County. You will participate in projects and initiatives that improve the lives of the citizens of Nova Scotia you will make a difference!

You will be the first point of contact for clients and represent the front face of the organization. You will be required to work with clients with varying levels of digital literacy in determining the root cause of their problem and initiating a resolution plan. You must have the ability to use common non-technical business language to explain technical solutions.

Primary Accountabilities

Other Responsibilities of a Technical Analyst :

• Play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure consistent level of services.
• Exhibit exceptional client service skills and provide a timely and efficient service within established standards.
• Ensure the client is well-informed of the necessary steps to resolve their issues and maintain a professional and positive attitude when interacting with clients and coworkers.
• Gain a depth of understanding around the importance of your clients priorities and the impact it has on the client and the public when digital services are not working.
• Collaborate across all technical support teams to quickly resolve a clients technical problem or request.
• Participate in projects pilots and initiatives as part of a project team and complete tasks as assigned by the manager or supervisor to ensure an efficient and effective implementation.
• Provide onsite Tier 1 and Tier 2 support including but not limited to connectivity issues desktop hardware virtual device issues software mobile devices and printers.
• Ensure successful deployment of computing hardware printers and peripherals.
• Ensure availability of systems within the device management landscape including systems such as SCCM or JAMF or Intune Azure Virtual Desktop VMWare Horizon or Beyond Trust Remote Support.
• Administer user account access to resources such as network access shared folders e-mail distribution groups network printers and multi-function devices.
• Record and document hardware / software problems system crashes actions and solutions.
• Follow established procedures to record knowledge articles and share knowledge with co-workers.

Qualifications and Experience

To be successful in this role you will possess a bachelors degree in computer science; or have graduated from a recognized Information Technology program (or the equivalent combination of training and experience).

You will also have the following skills or experience :

A Foundations certificate in Information Technology Infrastructure Library (ITIL) would be an asset.

Additional Information

Due to the nature of this position you will be required to work on-site and work locations may be anywhere in government buildings health care facilities or hospitals. You must have access to reliable transportation.

You may be required to participate in the scheduled on-call rotation for frontline support (onsite) after standard business hours and on weekends. You may be required to work shiftwork which includes night shifts weekends and holidays.

You will be required to provide proof of a clean criminal records check as part of your terms of employment.

This competition may be used within 4 months to fill similar positions in other areas of Nova Scotia should they become available.

An immunization form needs to be completed confirming immunity to the following or that bloodwork or vaccinations are scheduled or in progress :

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here : Benefits for government employees.

What We Offer

Pay Grade : PR 01- PR 11

Salary Range : $1587.24- $2867.11Bi-Weekly

Employment Equity Statement :

Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups you are encouraged to self-identify on your electronic application.

Accommodation Statement :

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights you require an accommodation throughout the recruitment process please contact us at

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link :

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit NOTE : Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to

Required Experience :

IC

Key Skills

Engineering Support,MAC,Hydraulic,General Services,Ado,Health Education

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 1587 - 2867