*Bilingual Medical Claims Assistant – 100 % Remote (MTL, QC)

Overview

Bilingual Medical Claims Assistant – 100 % Remote (Montreal, QC)

Remote opportunity in the insurance sector supporting mortgage creditor claims. This role involves intake calls, medical information requests, eligibility review, and client communication. Requires bilingual English/French skills, claims adjudication experience, and strong attention to detail.

Responsibilities

• Conduct intake calls with claimants and update case records.
• Review claim forms and documents for completeness and accuracy.
• Request and process medical information.
• Determine initial coverage eligibility and communicate with claimants.
• Summarize employment and lender documentation.
• Prepare written correspondence for additional information or claim decisions.
• Ensure quality, cost-effective adjudication within defined standards.
• Collaborate with the manager to meet team goals.
• Perform additional reporting and administrative tasks as required.

What you will need to succeed

• High school diploma or GED required; post-secondary education preferred or equivalent work experience.
• Bilingual in English and French to interact with claimants, mortgage lenders, and medical providers in both languages.
• Exceptional verbal and written communication skills.
• Previous experience in adjudicating life and/or disability claims within the insurance industry.
• Strong knowledge of medical conditions and terminology.
• Proficiency in Microsoft Office 365 to manage and update claim records.
• High attention to detail and strong analytical skills.
• Ability to manage sensitive information with discretion.
• Capacity to handle a high volume of claims, prioritize tasks, and meet deadlines.
• Excellent customer service skills and ability to respond professionally in high-pressure situations.
• Strong interpersonal skills to work independently and in a team.
• Adaptability to process changes and evolving business requirements.

What is in it for you

• Hourly salary of $22.
• 4-month contract with potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 9 am to 5 pm.
• Remote work flexibility.

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