IT Business Analyst II - 18 Month Term

The Opportunity:

The IT Business Analyst II is responsible for driving high level business analysis and providing strategic advice in support of the City’s technology projects. This role is responsible for identifying and refining new and existing business processes, requirements management, and full traceability throughout the IT project lifecycle. A key requirement is to build and leverage relationships to support project goals, objectives, and deliverables.

Responsibilities include:

• Relationship management: Liaise with and develop strong working relationships with project teams, sponsors, vendors, technical staff and end users.
• Oversee requirements management: Analyze, define and document complex business and system requirements to ensure traceability through solution design, testing and implementation.
• Ensure Requirements Traceability: Maintain full traceability of business requirements from elicitation through demonstration, selection, and implementation, ensuring that the chosen system aligns with the City’s operational needs and strategic goals.
• Where applicable, participate in vendor product demonstrations: Attend vendor demonstrations, ensuring that business requirements previously elicited are accurately represented and addressed.
• Optimize business processes: Analyze and document process diagrams for current, future and implemented states in collaboration with affected departments.
• Support implementation activities: After a solution is selected, collaborate with the implementation vendor(s) to validate requirements, participate in solution configuration, and oversee sessions/workshops to support testing and training activities.
• Bridge stakeholder interests: Act as a liaison between City departments, vendors, and project sponsors to ensure that the solution delivers measurable improvements in efficiency, transparency, and service delivery.