Inside Sales / Customer Support Specialist

Job Description

Job Description

Magnum’s Aluminum Truck Accessories division is looking for an Inside Sales / Customer Support Specialist to join their team.  Reporting to the T / A Sales & Marketing Manager, the Inside Sales / Customer Support Specialist will be responsible for managing inbound and outbound sales inquiries, supporting customers with product or service-related questions, and ensuring seamless customer experience.

Core Job Duties / Responsibilities :

• Direct point of contact for customer service-related inquiries via phone, and emails
• Accept, respond to, and enter customer orders by inputting customer order information into ERP system
• Respond to customer requests via phone calls and emails for pricing, availability, order tracking detail and information of products
• Manage and resolve customer complaints in a timely and professional manner
• Utilize various functions within the ERP system, such as creation of work orders, placement of orders, order promising, etc.
• Assist sales team in meeting sales targets and established sales quotas
• Monitor several reports such as Orders on Hold, RMA and Orders entered reports to ensure timely resolution of issues or handling delays
• Maintain quotes provided by this position in CRM program and follow up on such quotes by expected due dates
• Other duties as assigned

Additional skills :

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