After-Sales Coordinator, Custom window covering department

Company Description

After-Sales Coordinator, Window Treatment Department

As our sales coordinator, you will be instrumental in facilitating the smooth operation of our Shop at Home (custom window covering) department's administrative functions, ensuring a seamless flow of orders from initial sales to final installation or after-sales service.

Collaborating closely with our Design and Installation teams, as well as our esteemed suppliers such as Hunter Douglas, you will play a crucial role in meeting deadlines, ensuring accurate information dissemination, and prompt order fulfillment.

Exceptional customer service, including handling client inquiries, is also a key aspect of this role. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is committed to delivering outstanding results.

Job Description

• Process, and meticulously follow up on orders for custom blinds and curtains, maintaining accuracy across contract pricing, cost pricing, and MSRP pricing.
• Conduct data entry tasks with precision and efficiency to facilitate smooth order processing.
• Foster daily communication channels with decorators and suppliers to monitor order progress and promptly resolve any arising issues.
• Proactively anticipate and address potential challenges and issues related to orders or after-sales service.
• Occasionally prepare and package special orders for our warehouse team to expedite shipment.
• Provide prompt, courteous responses to customer calls and emails, ensuring a positive and customer-centric experience.
• Collaborate seamlessly with team members, offering support and seeking assistance when needed to optimize efficiency and workload management.
• Effectively manage time to meet deadlines and prioritize tasks in alignment with departmental objectives.
• Undertake additional administrative duties as delegated by the Supervisor, demonstrating flexibility and adaptability.

Qualifications

• Previous experience in an administrative role, with a strong preference for candidates with customer service experience.
• Exceptional attention to detail and accuracy in data entry and order processing.
• Outstanding communication skills, both verbal and written
• Demonstrated ability to manage time effectively and meet deadlines in a dynamic, fast-paced environment.
• A collaborative team player mindset, willing to offer and seek support as needed.
• A positive attitude, professional demeanor, and genuine passion for delivering exceptional customer service and achieving results.
• Flexibility to adapt to changing priorities and effectively manage multiple tasks simultaneously.
• Proficiency in Microsoft Teams, Office, and other relevant software applications.

Additional Information